Senior ServiceNow Developer IT Asset Management (

What if you could build a career where ambition meets innovation At LPLs Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. Were proud to be expanding and reaching new heights in Hyderabad. Join us as we create something extraordinary together. Position Summary The Senior ServiceNow Developer IT Asset Management is the primary technical owner for ServiceNow IT Asset Management (ITAM) capabilities, responsible for the configuration, administration, upgrades, testing, maintenance, and ongoing care-and-feeding of Software Asset Management Professional (SAM Pro) and Hardware Asset Management Professional (HAM Pro). This role partners closely with the CMDB team (who owns discovery execution and CMDB governance) and serves as an ITAM subject-matter expert (SME) and influencer to ensure CMDB design and practices enable ITAM success. The role also provides partnership, influence, and oversight of non-CMDB foundational data required for NYDFS-aligned asset inventory outcomes and SAM/HAM data integrity, and supports M&A-related data and platform migrations impacting ITAM. Role Scope & Accountability This is a specialized ITAM platform role (developer + admin blend), not a generalist ServiceNow developer position. Owns (Direct) ServiceNow SAM Pro and HAM Pro modules (configuration, administration, and module integrity)ITAM workflows, controls, dashboards, and operational sustainability (care-and-feeding)Upgrades, regression testing/UAT support, defect remediation, and ongoing maintenance for ITAM modulesSAM and HAM administrative functions (operational support, configuration updates, and troubleshooting) Partners With (Shared Outcomes) CMDB and Discovery teams responsible for CI ingestion, discovery tooling, and CMDB governanceProcurement, Finance, Cybersecurity, HR/Workforce, Real Estate/Locations, and Vendor/Contract stakeholders who own upstream foundational data sourcesM&A integration teams during acquisitions, mergers, or divestitures Influences / Provides Oversight (Non-Ownership) CMDB design patterns (classes, relationships, required attributes) needed to support ITAM outcomesFoundational data standards, validations, and governance routines for non-discoverable attributes that impact SAM/HAM and NYDFS-aligned inventory evidence Key Responsibilities ITAM Module Ownership, Administration & Care-and-Feeding (SAM Pro / HAM Pro)Own and administer SAM Pro and HAM Pro configuration, including lifecycle workflows, workspaces, and controlsEnable and sustain normalization, reconciliation, entitlement/allocation integrity, and lifecycle automation supporting audit-ready outcomesProvide day-to-day operational support, troubleshooting, and continuous improvement for ITAM processes and tooling ServiceNow Upgrades, Testing & MaintenanceLead and support upgrades impacting SAM/HAM, including regression testing, UAT execution, defect triage, and post-upgrade stabilizationPerform platform health checks and maintenance activities to preserve performance, reliability, and controlled change across Dev/Test/ProdMaintain technical documentation, runbooks, and operational procedures for ITAM modules CMDB Partnership for ITAM Enablement (Influence + Design Alignment)Act as the ITAM SME and design partner to CMDB teams to ensure CI structures, relationships, and data practices enable ITAM outcomesDefine ITAM dependency requirements for CI attributes and relationships and validate that CMDB outputs meet ITAM completeness and reliability thresholdsIdentify data gaps impacting ITAM and coordinate remediation with CMDB/discovery stakeholders (without owning CMDB governance) Foundational Data Oversight (Non-CMDB) for NYDFS Compliance & SAM/HAM Data IntegrityProvide partnership, influence, and oversight of non-CMDB foundational data required for accurate, complete, reliable asset inventory and ITAM evidenceDrive requirements and controls for non-discoverable inventory attributes (e.g., owner, location, classification/sensitivity, support dates, recovery objectives where applicable)Ensure traceability and linkage across procurement/PO data, contracts, entitlements, allocations, users, locations, and vendor/publisher master dataImplement validations, exception handling, and governance routines to sustain data integrity and auditability Integrations, Automation & ReportingDesign and support integrations with discovery, procurement, HR, and financial systems to enable end-to-end ITAM lifecycle visibilityDesign and support integrations using ServiceNow IntegrationHub, REST/SOAP APIs, Import Sets, and Transform Maps to enable reliable data flow across ITAM, CMDB, procurement, and other foundational .