CRM Salesforce Administrator (Bengaluru)

Frontline user level two support (CRM Case management) - APAC hours - Proficiency in crafting Salesforce profiles, allocating roles, and handling access. - Knowledge of importing and handling Salesforce data and generating Salesforce reports. - Ability to provide Salesforce training and end-user support. - Support the delivery of business sponsored CRM development projects with a good solid understanding of Admin, project implementation work and project lifecycles - Implement and maintain end user training and knowledge article documentation - Promote good data practice and champion data quality to our salesforce user base. - Work multi-functionally and proactively with the Salesforce Tech Lead, supporting the drive for CRM governance and standard methodology across the group - Liaise closely with external parties including Salesforce and partner organisations to support enhancements and issue resolution - Appetite to further improve Salesforce development and upskill in skills such as apex and lightning - Prior experience of salesforce admin/support on the lightning platform, both configuration and the Apex programming language - Experience supporting Salesforce Experience client users in an enterprise environment - Experience working on a Financial Services CRM implementation within a regulated business - A background in computer science and development - Demonstrable ability to successfully handle multiple concurrent tasks/projects that deliver value in a fast-paced setting - Strong operational experience as a Salesforce Admin - Superb communication skills and good attitude - High level of attention to detail, and task prioritisation skills - Ability to work independently but seeking authority and approval as appropriate - Great interpersonal skills and ability to deal with all levels of management & staff - Results focused with ability to work under stress, to deadlines - Use of incident management platforms such as ServiceNow Desired but not required: - Un .