Service Delivery Manager

As a Service Delivery Manager at London Stock Exchange Group (LSEG), you will play a crucial role in the end-to-end delivery, performance, and continuous improvement of technology services and products within Corporate Services Engineering (CSE). Your responsibilities will include: - Owning the end-to-end service lifecycle, encompassing strategy, design, transition, operation, and continuous improvement. - Partnering with Product Owners, Engineering Leads, and Architecture to shape technology roadmaps aligned with business objectives. - Applying Agile and DevOps practices to enable iterative delivery, automation, and measurable outcomes. - Ensuring alignment with enterprise architecture, security, and compliance standards. - Driving observability, monitoring, and performance management for continuous improvement. - Leading service reviews and establishing key performance indicators (KPIs) and service level objectives (SLOs). - Managing risk, capacity, and change proactively to maintain service reliability and performance. - Championing a culture of accountability, focusing on business outcomes, customer experience, and operational excellence. - Collaborating with vendors and internal partners to optimize total cost of ownership and technology lifecycle planning. - Leading and influencing cross-functional teams, promoting knowledge sharing and a continuous learning mindset. In addition to the above responsibilities, you will primarily provide support within Corporate Services Engineering (CSE), covering areas such as Property & Facilities, Physical Security, Colleague Services, Procurement Software Access Management, Company Secretariat, Payroll, Technology, and Learning & Development. This role requires a willingness to work 9am 6pm UK hours with a mandatory requirement of a 3-day minimum attendance in the office. As a qualified candidate for this role, you should possess the following essential technical skills: - Minimum 5 years of experience in project management (Agile/Waterfall) and team coordination/management/stakeholder. - Strong understanding of Agile, DevOps, and CI/CD practices. - Proven experience in managing technology products or platforms across their lifecycle. - Experience with SaaS, Cloud (AWS/Azure/GCP), and automation technologies. - Proficiency in service management frameworks (ITIL, SRE, or equivalent). - Experience in AI project lifecycle, from a technical and project management perspective. - Hands-on experience with tools such as Asana, Jira, Power BI, Power Apps, and MS Office Suite. - Strategic ability to define technical direction and execute technical strategies and plans. Desirable technical skills for this role include exposure to Cloud-native deployments, AI/ML integration, automation frameworks, network infrastructure projects, scripting, APIs, and modern integration patterns. In addition to technical skills, essential soft skills for this role include being a strategic thinker, collaborative leader, strong planner, and communicator with global experience in working with teams across multiple locations simultaneously. To be considered for this role, you should hold a BSc or MSc in computer science or information systems and possess a professional qualification or equivalent experience in project methodologies (e.g., PRINCE2, APM, ITIL, Agile, or DevOps). Join LSEG and be part of a team that values innovation, quality, and continuous improvement. Apply now to make a significant impact and contribute to driving financial stability and empowering economies. As a Service Delivery Manager at London Stock Exchange Group (LSEG), you will play a crucial role in the end-to-end delivery, performance, and continuous improvement of technology services and products within Corporate Services Engineering (CSE). Your responsibilities will include: - Owning the end-to-end service lifecycle, encompassing strategy, design, transition, operation, and continuous improvement. - Partnering with Product Owners, Engineering Leads, and Architecture to shape technology roadmaps aligned with business objectives. - Applying Agile and DevOps practices to enable iterative delivery, automation, and measurable outcomes. - Ensuring alignment with enterprise architecture, security, and compliance standards. - Driving observability, monitoring, and performance management for continuous improvement. - Leading service reviews and establishing key performance indicators (KPIs) and service level objectives (SLOs). - Managing risk, capacity, and change proactively to maintain service reliability and performance. - Championing a culture of accountability, focusing on business outcomes, customer experience, and operational excellence. - Collaborating with vendors and internal partners to optimize total cost of ownership and technology lifecycle planning. - Leading and influencing cross-functional teams, promoting knowledge sharing and a continuous learning mindset. In addition to the above responsibilitie