Associate Principal - Architecture

Role Description We are looking for a Salesforce Agentforce Technical Architect to design implement and govern AIpowered agent solutions on Salesforce This role is responsible for endtoend architecture across Agentforce Einstein capabilities Salesforce Platform and where applicable Data Cloud ensuring solutions are secure scalable compliant and measurable You will lead technical strategy for agentic experiences across Service Sales Experience Cloud and custom apps including orchestration promptguardrail design toolaction frameworks integration patterns and observability Key Responsibilities 1 Agentforce Solution Architecture EndtoEnd Architect and lead implementations of Agentforcepowered agents for customer service sales support operations and internal productivity use cases Define the agent capability map intents conversation flows handoffs to humans escalation routes and multichannel behavior console portal messaging etc Design toolaction architecture for agents eg CRUD operations caseorder status knowledge search quote support using Salesforcenative services and external APIs Establish patterns for agent routing context enrichment and state management session context customer context case context 2 AI Governance Trust Security Guardrails Define and enforce AI guardrails Allowed vs restricted actions Data access boundaries FLSCRUDsharing Sensitive data handling and redaction Hallucination mitigation strategies and safefallback responses Ensure compliance with enterprise security requirements Identity access governance least privilege Auditability and traceability of agent actions Data retention and logging policies for AI interactions Lead risk assessments for AI features including bias and privacy considerations 3 Data Knowledge Architecture for Agents Architect the data foundation required for effective agent performance Data model alignment across Salesforce objects Knowledge architecture taxonomy article lifecycle search tuning Context retrieval patterns grounding and data freshness strategies If Data Cloud is in scope Define ingestion harmonization identity resolution and segmentation needed to power agent context 4 Integrations Action Orchestration Design integration patterns to enable agent actions across enterprise systems ERPOrder systems billing shipping inventory identity productpricing etc Define API strategy and governance RESTGraphQLSOAP where relevant authentication OAuth Named Credentials Error handling retries idempotency and compensation patterns for agenttriggered actions Collaborate with middleware teams MuleSoft or equivalent for secure and scalable integration 5 Platform Engineering Leadership Provide technical leadership across Salesforce development Apex LWC Flow asynchronous processing patterns Packaging strategy modularity performance tuning Code reviews and architecture compliance checks Establish standards for Reusable components for agent UIs and assistive experiences Environment strategy and CICD Quality gates static analysis test automation release governance 6 Observability Metrics Continuous Improvement Define instrumentation and monitoring for agent solutions Agent success rate containment rate timetoresolution Action successfailure rates API latency error budgets User feedback loops and human override tracking Lead continuous improvement Promptflow refinements knowledge improvements and AB evaluation strategies Regression controls to prevent performance degradation after updates 7 Stakeholder Management Delivery Ownership Run architecturedesign workshops and act as Design Authority for Agentforce programs Translate business goals into technical blueprints and implementation roadmaps Partner with Product Owners Security LegalCompliance and Ops teams to ensure safe adoption and operational readiness Required Skills Qualifications 1016 years of overall experience including 710 years on Salesforce Strong Salesforce architecture experience across Platform data model security automation Service Cloud Sales Cloud Experience Cloud as applicable Handson engineering leadership with Apex LWC Flow async design QueueableBatchPlatform Events Integration architecture and API governance Strong understanding of AI solution design Conversation flows groundingcontext strategies guardrails Measuring quality and operational outcomes Experience defining enterprisegrade security and compliance for digital solutions Preferred Skills Experience with Data Cloud data ingestionharmonizationidentity resolution and using unified profiles to enrich agent context Experience with Knowledge management best practices taxonomy search tuning deflection strategy Experience with Contact CenterCTI digital channels or messaging integrations Familiarity w