Associate Principal - Architecture

Pega Lead System Architect LSA Onshore

Experience 1014 years overall 3 years as LSA 2 Pega CS endtoend implementations Role Summary Design Authority Owns architecture quality performance security and DevOps leads CoE standards and AI enablement Key Responsibilities Own solution blueprint case taxonomy microjourneys interaction flows CSR Desktop Knowledge and Digital Messaging Define nonfunctional requirements scale resiliency and node strategy Queue Processors vs Job Schedulers background processing caching Integration architecture RESTJSON SOAP if needed OAuth2SAML eventing KafkaJMS idempotency pagination circuit breaker and retry patterns Data design enterprise data model data pages scope refresh reference data strategy data obfuscation and masking for PII UX strategy Constellation preferred Cosmos accessibility WCAG localizationi18n responsive behavior DevOps Deployment Manager pipelines product packagingversioning branchingmerge policy automated quality gates rollback patterns Observability and performance PDC operating rhythm PALs analysis log correlation performance test strategy and tuning Security compliance GDPRaligned retentionerasure RBACABAC secrets management auditability encryption at rest and in transit CoE leadership guardrails code review checklists reusable components reference architectures developer onboarding and enablement AI initiatives seed NLPEmail Bot Digital Messaging intentsentiment GenAIassisted CSR summarization knowledge retrieval and governance promptdata policies MustHave Skills Pega CS depth Interaction Portal Service Cases Knowledge Email Bot Digital Messaging eg chatWhatsApp with production golives Constellation experience view templates regions editable tables datareference patterns or strong Cosmos with migration path understanding Integration design mastery REST with OAuth2 client credentials auth code error handling frameworks requestresponse mapping timeouts retries backoff Eventdriven patterns KafkaJMS producersconsumers correlation IDs exactlyonceatleastonce semantics deadletter handling Performance engineering PDC triage PAL reading DB indexing considerations cache invalidation node classification queue throughput tuning DevOps at scale multistage pipelines in Deployment Manager artifact versioning approvals infrastructureascode collaboration release governance Security engineering Access Manager attributebased access control ABAC using Access When fieldlevel encryptionobfuscation secure logging Testing leadership PegaUnit strategy scenario tests contract tests for integrations test data management coverage KPIs Documentation stakeholder management architecture decision records ADRs tradeoff analysis executive communication risk management NicetoHave Customer Decision Hub CDH to power NBA in service context and nextbestservice actions GenAIAgentic AI in Pega eg summarization knowledge buddycoach patterns and NLP model tuning TelephonyCCaaS Genesys Amazon Connect Twilio NICE CTI handoff and screenpop patterns Cloud ops Pega Cloud AWSAzure and enterprise observability SplunkDatadogNew Relic Travelecommerce domain booking amendments refundschargebacks partnersupplier support fraudrisk workflows Certifications Mandatory Pega Certified Lead System Architect CLSA Preferred Pega Decisioning Consultant badges in GenAI Digital Messaging PDC

Mandatory Skills : Pega LSA, Constellation , Customer Services