Source description
About the role
Job Description:
Perform basic network trace and packet analysis to diagnose and resolve customer issues effectively Utilize knowledge of Windows Commercial Networking to support and troubleshoot customer environments Collaborate with crossfunctional teams to ensure seamless customer support operations Analyze network data to identify root causes and provide actionable insights Maintain documentation of troubleshooting steps and resolutions to improve knowledge base Stay updated with the latest trends and technologies in network trace analysis and Windows networking Provide technical guidance and support to junior team members as needed
Roles and Responsibilities
Act as a primary point of contact for customers requiring network trace and packet analysis support Troubleshoot and resolve complex networking issues within Windows Commercial Networking environments Monitor and analyze network traffic to proactively identify potential issues Work closely with engineering and product teams to escalate and resolve critical problems Deliver timely and accurate updates to customers regarding issue status and resolution Contribute to process improvements to enhance customer satisfaction and operational efficiency Participate in training sessions and knowledgesharing forums to continuously develop technical skills
Mandatory Skills : Azure Active Directory, Azure Storage, Basic Trace analysis (Network trace/packet analysis), Identity Management, Incident Management
Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits and Perks:
Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer : The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
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