Source description
About the role
We are seeking a Support Engineer with experience in messaging and cloud-based productivity platforms. The ideal candidate will be responsible for troubleshooting complex technical issues, supporting end users, and ensuring timely resolution of incidents. Responsibilities
Troubleshoot and resolve Exchange Online and mail flow issues. Support cloud platform administration, migration, and licensing activities. Investigate Outlook client and connectivity issues. Support security, compliance, and retention-related requests. Work with identity and access management technologies. Maintain documentation and provide ticket updates. Conduct knowledge transfer sessions and daily ticket reviews. Collaborate with cross-functional teams on issue resolution.
Required Skills
Exchange Online (EXO) Mail Flow Troubleshooting Office 365 Administration Outlook Troubleshooting Active Directory Security & Compliance Retention Policies Office 365 Migration Licensing Exchange 2010/2013/2016 Basic SharePoint Online and Teams knowledge
Experience
2–3 years of technical support experience.
Note: This role is for a Federal Engagement and candidates applying should have a valid US passport
Mandatory Skills : Microsoft Teams Customization
Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits and Perks:
Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer : The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
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