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About the role
Skills : Manage Engine, Service desk Plus Engineer (SDP) Experience : 5-8 yrs Location : Noida : Key Responsibilities - Implementation Configuration - Deploy configure and customize ManageEngine ServiceDesk Plus CloudOnPrem - Configure Incident Problem Change Asset CMDB SLA Service Catalog Knowledge Base - Set up automation rules triggers templates workflows - Perform upgrades patching and environment maintenance - Administration Support - Provide L2L3 support for SD - Troubleshoot platform logs integrations APIs - Manage roles permissions ADSSO - Conduct health checks performance tuning - Integrations Automation - Integrate SD with AD Azure AD SCCM Intune Jira Slack Teams monitoring tools CMDB tools - Build API webhookbased integrations using REST JSON and scripting - Automate workflows and data sync - ITSM Process Enhancement - Improve ITIL based processes - Build dashboards reports - Align platform with best practices Required Skills Qualifications - Technical Skills - Experience with ManageEngine SD - Strong ITIL understanding - REST API webhooks integration experience - SQL and reporting knowledge - Scripting PowerShell Python Shell - Familiarity with Windows Linux networks Professional Skills - Strong analytical and troubleshooting skills - Valuable communication and stakeholder interaction - Multitasking and prioritization capabilities Preferred Qualifications - 3-6 years ManageEngine experience - ManageEngine or ITIL Foundation certification - Experience with additional ManageEngine tools - Enterprise tool integration experience Skills : Manage Engine, Service desk Plus Engineer (SDP) Experience : 5-8 yrs Location : Noida : Key Responsibilities - Implementation Configuration - Deploy configure and customize ManageEngine ServiceDesk Plus CloudOnPrem - Configure Incident Problem Change Asset CMDB SLA Service Catalog Knowledge Base - Set up automation rules triggers templates workflows - Perform upgrades patching and environment maintenance - Administration Support - Provide L2L3 support for SD - Troubleshoot platform logs integrations APIs - Manage roles permissions ADSSO - Conduct health checks performance tuning - Integrations Automation - Integrate SD with AD Azure AD SCCM Intune Jira Slack Teams monitoring tools CMDB tools - Build API webhookbased integrations using REST JSON and scripting - Automate workflows and data sync - ITSM Process Enhancement - Improve ITIL based processes - Build dashboards reports - Align platform with best practices Required Skills Qualifications - Technical Skills - Experience with ManageEngine SD - Strong ITIL understanding - REST API webhooks integration experience - SQL and reporting knowledge - Scripting PowerShell Python Shell - Familiarity with Windows Linux networks Professional Skills - Strong analytical and troubleshooting skills - Valuable communication and stakeholder interaction - Multitasking and prioritization capabilities Preferred Qualifications - 3-6 years ManageEngine experience - ManageEngine or ITIL Foundation certification - Experience with additional ManageEngine tools - Enterprise tool integration experience
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