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Seeking a Senior Dynamics 365 CRM Technical Consultant with 6 to 12 years of experience specializing in Customer ServiceContact Centre Field Service and Technical modules Job Description Design develop and customize Dynamics 365 Customer Engagement CE solutions focused on Customer Service Utilize technical skills to implement and support Dynamics 365 CE environments including plugins workflows and Web APIs Collaborate with crossfunctional teams to integrate Dynamics 365 CE with other business applications Support and enhance Dynamics 365 CE Customer ServiceContact Centre Field Service modules while leveraging knowledge of other standard modules as needed Maintain technical documentation and ensure adherence to best practices in solution architecture and development Participate in deployment activities across development test UAT and production environments Troubleshoot and resolve complex technical issues related to Dynamics 365 CE Continuously improve system performance and user experience through proactive monitoring and enhancements Roles and Responsibilities Lead technical design and implementation of Dynamics 365 CE Customer Service solutions aligned with business requirements Develop custom plugins workflows and Power Platform components Power Apps Power Automate to extend CRM capabilities Collaborate with functional consultants business stakeholders and project managers to translate requirements into technical designs Provide technical guidance and mentorship to junior developers and team members Ensure solution security performance and scalability by following best practices Manage integrations with other Dynamics 365 modules such as Marketing and Sales when applicable Coordinate deployments and support release management activities Maintain comprehensive technical documentation and runbooks Stay updated with latest Dynamics 365 CE features and industry trends to recommend improvements
Mandatory Skills : D365 CE - Customer Service, D365 CE - Field Service/FS Mobility, D365 CE-Technical, D365 PP-Power Apps Technical Good to Have Skills : D365 CE - Marketing, D365 CE - Sales, D365 PP-Power Automate Technical, D365 PP-Power Platform Administration
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