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About the role
Role Overview
We are seeking an experienced Onshore CMDB ServiceNow ITOM Specialist to manage and optimize the Configuration Management Database CMDB and ensure accurate representation of enterprise IT infrastructure and service dependencies The role will focus on end-to-end lifecycle management of Configuration Items CIs leveraging ServiceNow ITOM Discovery and Service Mapping while ensuring strong data governance automation and compliance to support operational and strategic decision-making. Core Responsibilities 1 Data Lifecycle Management
Manage the end-to-end lifecycle of Configuration Items CIs across infrastructure applications and services. Oversee CI creation discovery relationship mapping maintenance and retirement. Ensure real-time accuracy and completeness of CMDB data.
2 Automation Integration
Configure and manage ServiceNow Discovery and Service Mapping. Automate CI population dependency mapping and update processes. Integrate CMDB with monitoring provisioning and asset management systems. Develop and optimize discovery patterns and integration workflows.
3 Data Governance
Establish and enforce CMDB governance policies standards and data models. Define CI class structures naming conventions and relationship standards. Ensure elimination of duplicate stale or inconsistent data. Drive adherence to enterprise data quality frameworks.
4 CMDB Health Compliance
Monitor CMDB health dashboards covering. Completeness Correctness Compliance Execute reconciliation and normalization jobs to align data across systems. Identify discrepancies between discovered data and production repositories. Drive continuous improvement initiatives for CMDB maturity.
5 Reporting Analytics
Develop custom CMDB dashboards reports and KPIs for stakeholders. Provide insights into infrastructure dependencies service impact and risk exposure. Support leadership with data driven inputs for decision-making and audits. Track and report CMDB health metrics and improvement trends.
Key Requirements 1 Platform Expertise
Handson experience with ServiceNow CMDB Strong exposure to ITOM Discovery Service Mapping CMDB data model and CI relationships Experience integrating CMDB with enterprise tools monitoring cloud asset systems
2 Framework Domain Knowledge
Strong understanding of IT infrastructure Cloud Onprem Network Applications Good knowledge of ITIL ITSM best practices Exposure to Cloud environments AzureAWS and hybrid architectures preferred
3 Analytical Troubleshooting Skills
Ability to troubleshoot Discovery issues Data synchronization failures CI inconsistencies Experience in reading system logs MID server logs and debugging patterns Ability to write modify scripts and discovery patterns
4 Governance Compliance Orientation
Experience in defining and maintaining CMDB governance frameworks Knowledge of data audits compliance checks and reporting structures
5 Collaboration Delivery
Work with cross functional teams CloudOps DevOps Infrastructure Service Desk Collaborate with stakeholders to align CMDB with business and operational needs Support transformation programs involving ITOM and observability platforms
Preferred Skills Experience in large enterprise CMDB implementations or transformation projects Secondary Skills
Understanding of IT Asset Management ITAM and its linkage with CMDB Exposure to Observability Monitoring platforms Datadog Splunk Dynatrace etc Basic knowledge of Cloudnative services across AzureAWS VMs containers serverless Exposure to Agile delivery models and ServiceNow development lifecycle
Mandatory Skills : IT Asset management HAM
Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits and Perks:
Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer : The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
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