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About the role
The Salesforce Agentforce Technical Lead will lead the design and implementation of AIpowered agents and intelligent automation using Salesforce Agentforce Einstein AI Data Cloud and the Salesforce Platform This role combines Salesforce technical leadership with applied AILLM orchestration agent workflows integrations and enterpriseready governance
The ideal candidate has strong Salesforce development experience and has worked on Agentforce Einstein botsAI Flows Apex and APIdriven architectures delivering intelligent scalable digital labor solutions Key Responsibilities Agentforce AI Solution Leadership Act as technical lead and SME for Salesforce Agentforce implementations Design AI Agent architectures integrating Agentforce with Salesforce Clouds Service Sales Industries FSL Lead agent use cases such as Customer service AI agents Case summarization resolution Guided agent workflows Autonomous task execution using CRM data
Define LLM orchestration patterns prompts guardrails and fallback mechanisms Salesforce Platform Development Lead handson development using Apex Triggers Batch Queueable Platform Events Lightning Web Components LWC Salesforce Flows Screen Recordtriggered AutoLaunched
Extend Agentforce agents using Apex actions Flow actions External services
Ensure performant governorlimitsafe AI automation Data Cloud AI Context Enablement Leverage Salesforce Data Cloud to Enable unified customer context for AI agents Use realtime and harmonized data for decisionmaking
Design data models and ingestion patterns for agent context awareness Ensure data privacy masking and AIreadiness compliance Integrations Orchestration Design integrations between Agentforce and External APIs enterprise systems and knowledge sources Middleware platforms MuleSoft preferred
Implement eventdriven and APIled integration patterns Enable secure agent actions across systems of record Governance Security Compliance Define AI governance frameworks including Prompt management Auditability and agent logging Humanintheloop controls
Ensure compliance with Salesforce Shield security policies and data access rules Collaborate on Responsible AI practices and rollout standards Delivery Team Leadership Lead technical teams perform design and code reviews Partner with Product Owners Architects and AI stakeholders Support estimation sprint planning UAT golive and hypercare Mentor developers on Agentforce AI patterns and best practices
Required Skills Qualifications Core Salesforce Skills 8 years of Salesforce platform experience Strong expertise in Apex LWC SOQL Salesforce Flow automation frameworks Security model sharing and performance tuning Agentforce AI Experience Handson experience with Salesforce Agentforce Experience working with Einstein AI features Promptbased workflows and AI actions Agent triggers and decision flows
Understanding of LLMs AI agents and conversational workflows Architecture Integration Proven experience designing scalable Salesforce architectures Strong API and integration knowledge REST Platform Events Experience with MuleSoft or other iPaaS platforms
Nice to Have Salesforce Certifications Platform Developer I II Salesforce AI Einstein credentials Integration Architecture Designer
Experience with Service Cloud Sales Cloud or Industry Clouds Knowledge articles and semantic search Experience Cloud portals powered by AI agents
Exposure to GenAI governance or Responsible AI frameworks
Mandatory Skills : Salesforce Consumer Goods Cloud (CG Cloud)
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