ServiceNow ITSM Manager

Job Title: ServiceNow ITSM Manager Location: New York, NY Job Summary:

The IT Service Management Manager is responsible for leading the organizations ITSM capabilities with ServiceNow serving as the core enterprise platform. This role combines ServiceNow platform ownership people leadership and strategic vision to drive operational maturity service quality and scalable ITSM processes. The ITSM Manager owns the ServiceNow roadmap governs ITSM processes and leads a team and partners responsible for platform configuration adoption and ongoing improvement

Key Responsibilities

Lead the design implementation and optimization of ITSM processes  using Service Now platform Incident Problem Change Request and Configuration Management Provide functional and architectural oversight for ServiceNow enhancements integrations and upgrades Manage and develop the ITSM ServiceNow team and oversee vendor partners Build ITSM practices  using Service Now plarform to improve our user experience from a delivery of services they receive equest to ultimately empower them towards selfservice Providing them with multiple channels of communication to our platform Ex MS teams Email Phone Portal Drive automation and integration between ITSM tools and other enterprise systems Ex Workday Intune Systrack Solarwinds Own configuration administration and support of the ServiceNow platform Partner with business and IT stakeholders to define requirements drive adoption and gather feedback for continual service improvement Develop actionable dashboards SLAKPI metrics and performance reports leveraging ServiceNows reporting capabilities Ensure ITSM practices and documentation support regulatory security and audit requirements

Required Qualifications

Bachelors degree in Information Systems Computer Science or equivalent experience Demonstrated ServiceNow experience as a platform owner ITSM lead or lead administrator in an enterprise environment Handson knowledge of ServiceNow ITSM and CMDB sufficient to guide technical and process decisions Strong understanding of ITIL principles and service management best practices Experience leading teams andor vendors delivering ITSM and ServiceNow services Strong stakeholder management communication and leadership skills

Preferred Qualifications

• ITIL v4 certification ServiceNow certifications System Administrator Application Developer or Implementation Specialist Experience deploying or scaling ServiceNow in a global or multinational organization Familiarity with infrastructure technologies cloud environments and enterprise integrations

• Mandatory Skills : ServiceNow ITSM

Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity. Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits and Perks:

Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer : The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.