Specialist - Package Implementation

Servicenow SOM(order Management) Developer:

LTM is seeking a experienced ServiceNow Sr Developer for design and implementation of solutions on ServiceNow Sales and Order management product This role involves translating business requirements into technical solutions and ensuring alignment with ServiceNow best practices and standards Candidates to possess a deep understanding of ServiceNow platform capabilitiesmodules and integrations with thirdparty technologies exhibit strong leadership in technical consultations and champion innovation and quality across all projects RESPONSIBILITIES AND DUTIES Requirements Gathering Conducting workshops interviews and meetings to understand and document business requirements and functional needs Process Design Defining and designing ServiceNow solutions tailoring them to meet specific client requirements and industry best practices Gap Analysis Identifying gaps between existing processes and desired futurestate processes recommending solutions and improvements Solution Implementation Collaborating with technical teams to design and implement ServiceNow solutions ensuring alignment with business needs Documentation Creating user stories process documentation training materials and other relevant documentation to support implementations Training and Support Providing postimplementation support training and guidance to users to ensure successful adoption and optimization of the platform QUALIFICATIONS Required 6 years of experience in implementing ServiceNow solutions Experience in Design configure and customize ServiceNow SOM module as per Organizations SOM process Must have experience in implementing the modules below o ServiceNow Sales and Order Management o Customer Service Management CSM module Extensive experience across the ServiceNow core platform security performance and compliance Extensive experience in thirdparty integration RESTSOAP Other methods Integration Hub and Ebonding Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications Conduct workshops and training sessions for endusers to ensure successful adoption of the implemented solutions Perform system testing troubleshooting and issue resolution during the implementation phase Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow Provide ongoing support to endusers addressing their queries and issues related to the ServiceNow platformmodule Document processes configurations and solutions to create comprehensive user guides and training materials Excellent communication and interpersonal skills Preferred Implementation Experience in Sales and Order Management Relevant ServiceNow certifications eg ServiceNow Certified Implementation Specialist are a plus Exceptional leadership problemsolving criticalthinking and communication skills

Mandatory Skills : Servicenow SOM(order Management) Developer