Source description
About the role
Support Engineer(Security/Compliance) Location: Krakow, Poland Mode: Onsite (with potential 24/7 rotational / weekend shifts) Hiring Type: sub-con/B2B/Fixed Term contract Duration: 6 months with possible extension Key Responsibilities:
Scope and resolve complex issues with onboarding, deployment, and configuration of products. Advise and educate customers on the features and capabilities of our products. Interpret and analyze log data to troubleshoot issues. Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future. Collaborate and coordinate with other teams and experts throughout Microsoft to tailor the best solution for customer issues. Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively. Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure. Perform activities necessary to quickly mitigate outages and service interruptions in the customer’s environment by recommending and implementing workarounds. Maintain current knowledge and understanding of product roadmaps and emerging technologies
Required Experience
2+ years of experience in Network Security Engineering or consulting, and/or Systems Administration. 2+ years Customer facing support experience. 1+ year Experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration. 1+ year enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments Experience supporting large and complex geographically distributed enterprise environments
Soft Skills
Demonstrated experience learning new technologies . Strong collaborative skills and extensive cross-group coordination skills. Proven customer service skills supporting external and/or internal customers in an enterprise environment Great phone presence and documentation abilities. Excellent executive communication and crisis
Mandatory Skills : Security/Anti Virus, End Point
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