Assoc Mgr Service Delivery I - India

About Lumen Technologies Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and company from the people up committed to teamwork, trust and transparency. People power progress. Were invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future Position Objective/ Summary The position leads a team of Implementation Specialist in achieving operational excellence by implementing efficiencies in processes, setting guiding principles, meeting delivery targets, ensuring timely delivery and maintaining high quality service standards. The role of the Implementation Manager is to manage 3rd party(offnet) ordering and delivery in India & APAC. This includes network products and services such as MPLS/IPVPN, Internet, Wavelengths, Ethernet, Cross-connects & CPE. Responsibilities Builds a high performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds reports accountable; develops and empowers direct reports to make decisions and take action. Demonstrates Companys values, maintains a positive open demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates context for business decisions; recognizes accomplishments; fosters teamwork and collaboration.Proficient in network design in relation to how various products are deployed, understands country related ordering processes, establishing regulatory & financial guidelines Collaborate with internal regional, cross-regional team, cross functional team to understand key success factors in achieving successful implementation of offnet services. Ensuring timely and efficient delivery, manage vendor delivery efficiencies to meet customer timelines and satisfactionImplement process improvements and optimization, streamline workflows and enhance communication with vendors & various functions.Identify and act on opportunities to reduce time & cost wastage. Establish procedures and provide training to reduce errors and improve task completion rates.Drives vendor escalations and support performance improvements reviews through executive forums.Manages team workload in alignment with revenue commitments and objective targets across multiple orders, systems, and processes. Performance monitoring and reporting of key operational metrics Requirements At least 5 years telecommunications or related provisioning experience. Minimum graduate in Infocomm Technology or equivalentUnderstands and implements off-net ordering instructions from the design team. Proficient in Project management skill and experienceManages Service Improvement plans with key vendors and internal company stakeholders resulting in alignment, accountability, and ownership. Includes prioritization for maximum results, creation of sustained process improvements, and elimination of financial waste.Be able to master an Operational understanding of the vendor relationship to identify/deploy improvement initiatives resulting in improved end user customer experience.Ability to ask question, listen, identify and address obstacles in a persuasive/empowering manner to drive accountability and confidence that the team, functional teams & vendors are proactively addressing these obstacles.Ability to identify and address mitigation actions in a fast-paced environment, proactively aligning with various functions to achieve resultsSupervisory skills, providing coaching, leadership to the reporting team. "We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately." People Management Skills, Networking Products, Service Delivery Management, .