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About the Role We are looking for a Microsoft Power Platform Technical Support Specialist to provide L2 support for Power Platform environments and solutions. This role is responsible for troubleshooting incidents, managing service requests, monitoring platform health, and supporting governance, security, and administration activities across Power Apps, Power Automate, Dataverse, and related Microsoft technologies. This role is responsible for troubleshooting incidents, managing service requests, monitoring platform health, and supporting governance, security, and administration activities across Power Apps, Power Automate, Dataverse, and related Microsoft technologies . Responsibiliti esProvide Tier 1/Tier 2 support for incidents, service requests, and platform health issuesMonitor platform operations using dashboards and alertsRespond to user queries on app errors, environment issues, licensing, governance compliance, and moreExecute SOPs for environment provisioning, app certifications, connector approvals, and moreEscalate complex or non-standard issues to the Technical Experts or Tech Lead or to MicrosoftMaintain documentation of known issues, troubleshooting steps, and solutionsUpdate and manage ServiceNow Request Catalog items and their workflowsSupport adoption by enabling users through documentation, FAQs, and guidan ce Qualificat ions3-5 years of experience in technical support, platform administration, or IT operationsFamiliarity with Power Platform fundamentals (Power Apps, Power Automate, Dataverse)Experience using ITSM tools like ServiceNow, Jira, or equivalentStrong communication skills and empathy for end usersAbility to follow processes and SOPs with consistencyLogical thinking and troubleshooting abilityTime management and task prioritizationAttention to detail and strong documentation habitsWillingness to escalate and collaborate with more senior team mem bers Required S killsITSM & Support Tools: ServiceNow (or equivalent), Microsoft Teams, Outlook, ExcelMicrosoft 365: (Graph, Outlook, Teams, SharePoint, OneDrive, Excel integration)Dynamics 365: Exposure to D365 applications and their integration with Power PlatformTroubleshooting and Support Skills (Diagnosing issues in app/flow performance, Error code analysis and root cause identification, Using diagnostic tools and logs, Browser developer tools, Network tracing)Power Platform Administration: Power Platform administration expertise, Power Platform governance, Power Platform security and compliance, Power Platform licensing and capacity management, Power Platform change management, Azure fundamentals, Entra ID fundamentals including SPN, Teams fundamentals, SharePoint fundamentals, MFA fundamentals, Networking fundamentals (TCP/IP basics, DNS, VPNs)Power Platform Components: Power Apps, Power Automate, Dataverse, AI Builder, Copilot Studio, Power Pages, Power BI, Connectors, GatewaysPower Platform Admin Tools: XrmToolBox, Center of Excellence (CoE) Toolkit, PowerShell modules for Power PlatformAI & Intelligent Automation: Microsoft 365 Copilot, Power Apps and Power Automate CopilotsALM & DevOps: Azure DevOps, GitHub ActionsMonitoring & Analytics: Power BI, Power Apps Monitor, Azure Monitor, Application InsightsData, Integration Languages, Protocols: Data modelling, SQL, DAX, Power Query, Power FX, Workflow Definition Language, PowerShell, FetchXML, Odata, JSON, REST, FTP, HTTP(S), OAuthTask Management & Work Tracking: Azure Boards, Microsoft Pl anner Preferred SkillsProgramming Exposure: TypeScript, JavaScript, C#PL-900: Power Platform FundamentalsPL-100: Power Platform App MakerPL-200: Power Platform Functional ConsultantPL-400: Power Platform DeveloperAZ-900: Azure Fundamentals (for broader c ontext) About the Role We are looking for a Microsoft Power Platform Technical Support Specialist to provide L2 support for Power Platform environments and solutions. This role is responsible for troubleshooting incidents, managing service requests, monitoring platform health, and supporting governance, security, and administration activities across Power Apps, Power Automate, Dataverse, and related Microsoft technologies. This role is responsible for troubleshooting incidents, managing service requests, monitoring platform health, and supporting governance, security, and administration activities across Power Apps, Power Automate, Dataverse, and related Microsoft technologies . Responsibiliti esProvide Tier 1/Tier 2 support for incidents, service requests, and platform health issuesMonitor platform operations using dashboards and alertsRespond to user queries on app errors, environment issues, licensing, governance compliance, and moreExecute SOPs for environment provisioning, app certifications, connector approvals, and moreEscalate complex or non-standard issues to the Technical Experts or Tech Lead or to MicrosoftMaintain documentation of known issues, troubleshooting steps, and solutionsUpdate and m
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