Product Support Executive (SaaS)

Job Title: Product Support Specialist (SaaS) Location: Andheri (East), Mumbai Working Days: Monday to Saturday (Immediate joiners are only preferred) Job Summary: We are seeking an experienced and customer-focused Product Support Executive with a background in SaaS-based platforms. The candidate will be responsible for handling customer queries, resolving product-related issues, and ensuring a seamless user experience. The role requires strong communication skills, technical understanding of SaaS products, and a solution-oriented mindset. Key Responsibilities: Handle customer queries and issues via calls, emails, and chat support Provide timely and effective resolution to product-related concerns Understand customer requirements and provide appropriate solutions Troubleshoot issues related to SaaS platforms and escalate when necessary Coordinate with product and technical teams for issue resolution Maintain accurate records of customer interactions and follow-ups Ensure high levels of customer satisfaction and service quality Identify recurring issues and suggest product or process improvements Requirements: Bachelors degree in any discipline 2-7 years of experience in product/customer support, preferably in SaaS-based platforms Strong understanding of SaaS products and workflows Excellent verbal and written communication skills Strong analytical and problem-solving abilities Ability to multitask and manage priorities effectively Familiarity with CRM tools and support ticketing systems Preferred Skills: Experience in handling inbound and outbound calls Technical aptitude to understand software-related issues Customer-centric approach with a proactive attitude Ability to work in a fast-paced environment Training & Onboarding: The selected candidate will undergo an initial 30-day training period at the Delhi office before joining the Mumbai location. Interested candidates can share their resumes- recruit@lynkit.in Job Title: Product Support Specialist (SaaS) Location: Andheri (East), Mumbai Working Days: Monday to Saturday (Immediate joiners are only preferred) Job Summary: We are seeking an experienced and customer-focused Product Support Executive with a background in SaaS-based platforms. The candidate will be responsible for handling customer queries, resolving product-related issues, and ensuring a seamless user experience. The role requires strong communication skills, technical understanding of SaaS products, and a solution-oriented mindset. Key Responsibilities: Handle customer queries and issues via calls, emails, and chat support Provide timely and effective resolution to product-related concerns Understand customer requirements and provide appropriate solutions Troubleshoot issues related to SaaS platforms and escalate when necessary Coordinate with product and technical teams for issue resolution Maintain accurate records of customer interactions and follow-ups Ensure high levels of customer satisfaction and service quality Identify recurring issues and suggest product or process improvements Requirements: Bachelors degree in any discipline 2-7 years of experience in product/customer support, preferably in SaaS-based platforms Strong understanding of SaaS products and workflows Excellent verbal and written communication skills Strong analytical and problem-solving abilities Ability to multitask and manage priorities effectively Familiarity with CRM tools and support ticketing systems Preferred Skills: Experience in handling inbound and outbound calls Technical aptitude to understand software-related issues Customer-centric approach with a proactive attitude Ability to work in a fast-paced environment Training & Onboarding: The selected candidate will undergo an initial 30-day training period at the Delhi office before joining the Mumbai location. Interested candidates can share their resumes- recruit@lynkit.in