Assistant AVP Enterprise Security

Oversee and manage a team of 5, with a shift rota ensuring Access Management services are provided on a 12 x 5 basis aligned to UK time zone, deliver 24/7 on-call support for Priority 1 (P1) and Priority 2 (P2) incidents. Manage work queues in ServiceNow, ensuring SLA s are met, all work is managed according to ticket adherence standards and customer service is professional and to a high standard Excellent understanding of Identity Access Management Processes including strong knowledge of AD, AAD, MFA, Data share permissioning, task management Deliver weekly, monthly, and quarterly metrics and management information (MI). Involvement in projects as and when required Understand how to fulfil information requests related to Access Management. Provide evidence for internal and external audits as required. Monitor and investigate access alerts and anomalies. Drive Continual Service Improvement (CSI) and process automation initiatives. Provide subject matter expertise (SME) advice and guidance for projects. Support post-incident reviews and root cause analysis. Participate in service reviews and governance meetings. Fulfil emergency or expedited exit requests promptly. Create, review, and maintain documentation and procedures for IDAM services. Liaise with internal and external support teams as required. Knowledge : Strong understanding of Identity and Access Management (IDAM) principles. Expertise in Active Directory (AD) and Azure Active Directory (AAD) administration. Familiarity with MFA technologies and access control mechanisms. Incident and request management experience within ITIL framework Ability to produce accurate reports and audit artefacts. Skills : Team Leadership skills Strong analytical and problem-solving skills Excellent communication and stakeholder management abilities. Experience : 10-15 years experience in identity and access management processes and technology. A good understanding of security risks. Experienced in working with UK stakeholders. Educational Qualification: Graduate in any discipline