Manager Front Office Application Support

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) We are a fully owned subsidiary of the MG group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003 Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG s ambition to be the best loved and most successful savings and investments company in the world Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent Accountable for working with the Front Office Application support team Accountable to work with business users to identify concerns or areas for improvement in their workflows and work with Aladdin ASM, BlackRock and Aladdin Change managers on the resolution Accountable for understanding the entire Trade Life Cycle and prioritize the issue based on criticality Responsible for Incident Management within the Front Office area Responsible for working with Front Office Application support to drive Service Improvement Responsible to drive prioritization for the Front Office book of work Responsible for championing the use of Aladdin throughout the business Responsible for participating in any Business Continuity, Disaster Recovery and Failover activities Ability to resolve queries related to Business critical applications eg Aladdin, Bloomberg, WSO etc Ability to work in 3 different time zones on rotation basis and over weekend for business critical activities