BMC Helix Support / Technical Support Analyst-Remote

As a Helix Support / Technical Support Analyst at Mller's Solutions, you will play a crucial role in providing exceptional technical support for Helix environments. Your responsibilities will include: - Providing first-level technical support for Helix users by addressing inquiries and resolving issues promptly. - Troubleshooting and diagnosing problems related to Helix Core, including configuration, integration, and performance issues. - Assisting in the onboarding and training of clients on Helix functionalities and best practices. - Documenting technical issues and solutions in detail to create a knowledge base for internal and customer use. - Collaborating with development and DevOps teams to understand client needs and implement effective solutions. - Staying current on Helix product updates and enhancements, effectively communicating changes to clients. - Participating in continuous improvement initiatives to refine support processes and tools. Qualifications required for this role: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 2-4 years of experience in technical support, preferably in a software or version control environment. - Strong knowledge of Helix Core and experience with version control systems. - Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users. - Experience with scripting or automation tools to support troubleshooting efforts is a plus. - Strong communication skills and ability to work well in a remote team environment. - Customer-focused mindset with a commitment to providing exceptional support. Preferred qualifications include experience with CI/CD processes and tools, familiarity with other version control systems (e.g., Git, SVN), and software development methodologies. Previous experience in a remote support role or IT service management, as well as relevant certifications in IT support or Helix administration, are advantageous. You should also be able to manage multiple tasks and prioritize effectively in a fast-paced environment. If you join Mller's Solutions, you can look forward to working with a talented and passionate team, a competitive salary and benefits package, as well as exciting projects in an innovative work environment. As a Helix Support / Technical Support Analyst at Mller's Solutions, you will play a crucial role in providing exceptional technical support for Helix environments. Your responsibilities will include: - Providing first-level technical support for Helix users by addressing inquiries and resolving issues promptly. - Troubleshooting and diagnosing problems related to Helix Core, including configuration, integration, and performance issues. - Assisting in the onboarding and training of clients on Helix functionalities and best practices. - Documenting technical issues and solutions in detail to create a knowledge base for internal and customer use. - Collaborating with development and DevOps teams to understand client needs and implement effective solutions. - Staying current on Helix product updates and enhancements, effectively communicating changes to clients. - Participating in continuous improvement initiatives to refine support processes and tools. Qualifications required for this role: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 2-4 years of experience in technical support, preferably in a software or version control environment. - Strong knowledge of Helix Core and experience with version control systems. - Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users. - Experience with scripting or automation tools to support troubleshooting efforts is a plus. - Strong communication skills and ability to work well in a remote team environment. - Customer-focused mindset with a commitment to providing exceptional support. Preferred qualifications include experience with CI/CD processes and tools, familiarity with other version control systems (e.g., Git, SVN), and software development methodologies. Previous experience in a remote support role or IT service management, as well as relevant certifications in IT support or Helix administration, are advantageous. You should also be able to manage multiple tasks and prioritize effectively in a fast-paced environment. If you join Mller's Solutions, you can look forward to working with a talented and passionate team, a competitive salary and benefits package, as well as exciting projects in an innovative work environment.