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About the role
We are seeking a ServiceNow Engineer with strong expertise in QA automation and ServiceNow development. The ideal candidate will have hands-on experience in testing, automation frameworks, scripting, and platform development across ServiceNow modules including ITSM, ITOM, CMDB, Discovery, Event Management, Service Portal, and enterprise integrations. Key Responsibilities Analyze business requirements and design effective test strategies, test cases, and automation scenarios. Perform manual, regression, integration, API, and automated testing for ServiceNow applications and integrations. Develop and maintain automation frameworks using ATF, Selenium, and related tools. Identify, track, and resolve defects through effective root cause analysis. Collaborate with developers, architects, and business analysts throughout the SDLC. Contribute to ServiceNow configuration, scripting, workflows, and integration development. Participate in Agile ceremonies and support continuous improvement initiatives. Ensure application quality, scalability, and adherence to best practices. Required Qualifications 4+ years of software testing/development experience, including 2+ years in ServiceNow. Bachelors or Masters degree in Computer Science or equivalent. Strong knowledge of ServiceNow platform modules such as ITSM, ITOM, and Service Catalog. Hands-on experience with ATF, Selenium, API testing, Postman, or SOAP UI. Working knowledge of JavaScript, client scripts, business rules, UI policies, and Flow Designer. Experience with JIRA, HP ALM, and Agile delivery methodologies. ServiceNow CSA certification required. Preferred Skills Experience with ServiceNow development lifecycle and update set migrations. Exposure to offshore/onshore delivery models and global team collaboration. Additional certifications such as CAD and ITIL v3/v4 are preferred. We are seeking a ServiceNow Engineer with strong expertise in QA automation and ServiceNow development. The ideal candidate will have hands-on experience in testing, automation frameworks, scripting, and platform development across ServiceNow modules including ITSM, ITOM, CMDB, Discovery, Event Management, Service Portal, and enterprise integrations. Key Responsibilities Analyze business requirements and design effective test strategies, test cases, and automation scenarios. Perform manual, regression, integration, API, and automated testing for ServiceNow applications and integrations. Develop and maintain automation frameworks using ATF, Selenium, and related tools. Identify, track, and resolve defects through effective root cause analysis. Collaborate with developers, architects, and business analysts throughout the SDLC. Contribute to ServiceNow configuration, scripting, workflows, and integration development. Participate in Agile ceremonies and support continuous improvement initiatives. Ensure application quality, scalability, and adherence to best practices. Required Qualifications 4+ years of software testing/development experience, including 2+ years in ServiceNow. Bachelors or Masters degree in Computer Science or equivalent. Strong knowledge of ServiceNow platform modules such as ITSM, ITOM, and Service Catalog. Hands-on experience with ATF, Selenium, API testing, Postman, or SOAP UI. Working knowledge of JavaScript, client scripts, business rules, UI policies, and Flow Designer. Experience with JIRA, HP ALM, and Agile delivery methodologies. ServiceNow CSA certification required. Preferred Skills Experience with ServiceNow development lifecycle and update set migrations. Exposure to offshore/onshore delivery models and global team collaboration. Additional certifications such as CAD and ITIL v3/v4 are preferred.
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