Desktop Support Engineer

ob Title: Desktop Support Engineer (3+ Years Experience) Location: Hyderabad Work Timings: Day Shift Employment Type: Full-time / On-site Job Overview We are looking for an experienced Desktop Support Engineer with a strong background in end-user support, system troubleshooting, and hardware/software maintenance. The role requires hands-on experience in resolving technical issues, providing L1/L2 support, and ensuring smooth IT operations for employees. Key Responsibilities Technical Support Provide L1/L2 desktop support for Windows and macOS systems. Troubleshoot hardware issues (desktops, laptops, printers, scanners, peripherals). Install, configure, and update operating systems and software. Manage and troubleshoot Outlook, MS Office, VPN, and email issues . Handle system performance issues, OS errors, and boot failures. Network & Connectivity Basic troubleshooting of LAN/Wi-Fi, IP conflicts, DNS/DHCP issues . Support for network printers and shared drives. Assist with VPN connectivity and authentication issues. User & Access Management Manage user accounts through Active Directory (password resets, group policies, permissions). Provide support for Microsoft 365 and collaboration tools. Asset Management Install, manage & track IT assets (laptops, desktops, accessories). Maintain documentation of hardware inventory and service logs. Security & Compliance Install and update antivirus, ensure system security compliance. Apply patches and updates as per IT security guidelines. Ticketing & SLA Management Respond to and resolve incidents using tools like ServiceNow, Jira, Freshservice, Remedy . Ensure timely closure of tickets within SLA guidelines . Document issues and solutions for knowledge base. Required Skills & Qualifications 3+ years of experience in desktop or technical support. Strong knowledge of Windows 10/11 , basic Mac OS experience is a plus. Hands-on experience with Active Directory, O365, Outlook . Good understanding of TCP/IP, DHCP, DNS, network troubleshooting . Experience with hardware upgrades and peripheral support. Familiarity with ticketing systems . Excellent communication and customer-handling skills. Preferred Skills Basic knowledge of ITIL processes . Experience with SCCM/Intune (advantage). Experience in corporate or enterprise environments. Education Bachelor's degree in Computer Science, IT, Electronics, or related field. Relevant certifications like MCSA, CCNA, CompTIA A+ / Network+ are a plus.