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Job Profile- Title- Technical Solution Analyst( Support Domain) Location- Bangalore (Hybrid) Exp- 8+ years JD- Roles and Responsibilities: - Enable digital transformation of support systems by aligning business, operations and technology - Evaluate industry technology landscape, discover tech stack, design solutions to solve business requirements - Ownership of end to end technology solutions projects - Identify solutions for customer self-service, automation, personalization, proactive support and seamless omnichannel experience - Knowledge of CRM, bug, messaging, collaboration, telephony, chat/bot, RPA systems required - Experience working on process improvements and re-engineering - Locate and define recent process improvement opportunities - Improve adoption of deployed platforms, tools - Lead efforts to understand business needs, capture business requirements (BRD, define high level design, architecture and specifications of system. - Provide estimates, impact assessments, and give your expert opinion on key strategic initiatives. - Work with cross-functional teams to build data solutions that impact business decisions - Conducts and facilitate (and educates and trains on) analysis, issues identification, organizational risk assessment, and decision-making processes. Required Experience/Background: - Masters/Bachelors degree in computer science, management information systems, data science/ML and related field or equivalent related experience - Overall 10+ years of experience, 5+ years data analyst or related experience, including proficiency with analytical software or equivalent related education - Good knowledge of large system, CRMs, bug systems, collaboration and messaging tools - Technical expertise regarding data models, database design development, data mining and segmentation techniques - Strong knowledge of and experience with reporting packages databases, programming. Proficiency in statistics, data analysis, and research methods Job Profile- Title- Technical Solution Analyst( Support Domain) Location- Bangalore (Hybrid) Exp- 8+ years JD- Roles and Responsibilities: - Enable digital transformation of support systems by aligning business, operations and technology - Evaluate industry technology landscape, discover tech stack, design solutions to solve business requirements - Ownership of end to end technology solutions projects - Identify solutions for customer self-service, automation, personalization, proactive support and seamless omnichannel experience - Knowledge of CRM, bug, messaging, collaboration, telephony, chat/bot, RPA systems required - Experience working on process improvements and re-engineering - Locate and define recent process improvement opportunities - Improve adoption of deployed platforms, tools - Lead efforts to understand business needs, capture business requirements (BRD, define high level design, architecture and specifications of system. - Provide estimates, impact assessments, and give your expert opinion on key strategic initiatives. - Work with cross-functional teams to build data solutions that impact business decisions - Conducts and facilitate (and educates and trains on) analysis, issues identification, organizational risk assessment, and decision-making processes. Required Experience/Background: - Masters/Bachelors degree in computer science, management information systems, data science/ML and related field or equivalent related experience - Overall 10+ years of experience, 5+ years data analyst or related experience, including proficiency with analytical software or equivalent related education - Good knowledge of large system, CRMs, bug systems, collaboration and messaging tools - Technical expertise regarding data models, database design development, data mining and segmentation techniques - Strong knowledge of and experience with reporting packages databases, programming. Proficiency in statistics, data analysis, and research methods
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