Technical Support: Engineer

The job of technical support engineers is to provide information technology (IT) support to an organization's customers and employees. Some tech support engineers work internally, assisting employees with computer-system-related issues, while others are outward-focused and interact solely with customers. Individuals at this job are responsible for resolving incidents affecting the operation of production systems, through troubleshooting and implementing known fixes. It involves framing of plans for IT Support/Helpdesk.