Product Owner - SRE

Role Overview

As an SRE Product Owner, you will drive the vision, roadmap, and delivery of AI-powered reliability, automation, and support platforms at Maersk. Your mandate is to reduce operational toil, improve reliability, and transform IT support by embedding AI and automation into day-to-day workflows across global teams. You will operate at the intersection of ITSM, Business Analysis, Product Ownership, and Applied AI, ensuring opportunities are identified, converted into product requirements, and delivered into impactful, scalable outcomes.

Key Responsibilities: ITSM Understanding & Business Analysis Identify and shape opportunities for improvement

Analyse ITSM processes, incident patterns, SLAs/SLOs, and operational workflows to identify automation and AI intervention points.

Translate operational pain points into structured problem statements with measurable business outcomes.

Partner with operations, engineering, and support teams to uncover constraints, dependencies, and value opportunities.

Use data, metrics, and process insights to prioritise improvements that reduce MTTR, improve service reliability, and remove manual toil.

Product Ownership & Delivery Execution: Convert opportunities into clear product requirements and drive end-to-end delivery

Define and own the product vision, roadmap, and release strategy for AI-enabled reliability and automation capabilities

Translate opportunities into well-defined product epics, features, and user stories with crisp acceptance criteria

Run backlog refinement, prioritisation, and sprint ceremonies, ensuring work is aligned to outcomes—not just output

Manage sequencing, dependencies, and delivery milestones across multiple squads in a global environment

Ensure new capabilities are rolled out, adopted, and delivering measurable value—not stopping at feature release

AI / Automation Collaboration & Value Realization: Work closely with engineering to shape solutions and drive impact

Possess foundational understanding of AI/ML concepts, automation frameworks, and decision systems to collaborate effectively with engineering teams

Contribute to defining expected model outputs, automation logic, guardrails, and success metrics

Monitor AI performance in production—accuracy, drift, failure modes—and facilitate continuous improvement

Drive enterprise-wide adoption of AI capabilities in daily workflows through structured rollout, change management, and feedback loops

Track outcome-based KPIs such as:

MTTR reduction Incident and noise reduction

Automation coverage

AI feature usage, trust, and adoption

Core Capabilities: Strong ITSM and business analysis mindset—able to understand process bottlenecks, operator challenges, and reliability gaps

Relentless execution and ownership of roadmap, backlog, and product delivery

Ability to translate complex operational problems into simple, buildable, testable product requirements

Hands-on PO comfortable with writing user stories, acceptance criteria, success metrics, and testable outcomes

Data-driven decision maker with strong customer/operator empathy

Excellent communicator who aligns stakeholders, unblocks teams, and maintains delivery momentum

Comfortable operating in high-availability, high-impact environments.

Required Experience & Skills: 5+ years as a Product Owner/Product Manager in enterprise environments

Proven experience shaping and delivering AI, automation, or reliability-focused products in production

Strong exposure to ITSM, incident/problem/change management workflows

Experience working with large-scale operational or support platforms

Hands-on experience with

AI/automation tools and decision engines

Support and incident management systems

Agile delivery frameworks and tools (e.g., Jira)

Nice to Have: Experience with AIOps, MLOps, observability, or SRE platforms

Background in logistics, supply chain, or distributed systems

Experience driving global AI adoption initiatives

Understanding of reliability engineering principles

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .