Source description
About the role
As a Production Support Analyst with 3+ years of experience, you will play a crucial role in ensuring the stability and performance of production systems. Your strong problem-solving abilities, excellent communication skills, and collaborative nature will be key assets in resolving incidents and monitoring production environments effectively. Key Responsibilities: - Monitor and support production environments to uphold system stability and performance. - Troubleshoot production issues by analyzing logs, running SQL queries, and collaborating with relevant teams to identify root causes. - Write and execute SQL queries for data extraction, validation, and analysis. - Perform data updates, inserts, and corrections in production with proper validation. - Utilize job management and task automation tools to enhance workflows and increase efficiency. - Maintain and support job scheduling and monitoring tools for the timely execution of critical tasks. - Conduct basic code-level checking and debugging to identify issues and support fixes. - Collaborate with developers, business users, and stakeholders to resolve incidents efficiently. - Provide clear and timely communication regarding system status, issue resolution, and incident reports. - Support cloud-based services and applications within Microsoft Azure. - Participate in after-hours or on-call support when required. Required Skills and Qualifications: - Intermediate to high-level proficiency in SQL, including writing complex queries, using joins, performing data manipulation (INSERT, UPDATE, DELETE), and handling data efficiently. - Familiarity with job management and task automation tools. - Basic understanding of Microsoft Azure and cloud-based services. - Strong analytical and problem-solving skills with attention to detail. - Good communication skills to interact with both technical and non-technical stakeholders. - Ability to work independently and collaboratively within a team. - Experience with job scheduling and monitoring tools is a plus. - Willingness to work in shifts or provide after-hours support as needed. As a Production Support Analyst with 3+ years of experience, you will play a crucial role in ensuring the stability and performance of production systems. Your strong problem-solving abilities, excellent communication skills, and collaborative nature will be key assets in resolving incidents and monitoring production environments effectively. Key Responsibilities: - Monitor and support production environments to uphold system stability and performance. - Troubleshoot production issues by analyzing logs, running SQL queries, and collaborating with relevant teams to identify root causes. - Write and execute SQL queries for data extraction, validation, and analysis. - Perform data updates, inserts, and corrections in production with proper validation. - Utilize job management and task automation tools to enhance workflows and increase efficiency. - Maintain and support job scheduling and monitoring tools for the timely execution of critical tasks. - Conduct basic code-level checking and debugging to identify issues and support fixes. - Collaborate with developers, business users, and stakeholders to resolve incidents efficiently. - Provide clear and timely communication regarding system status, issue resolution, and incident reports. - Support cloud-based services and applications within Microsoft Azure. - Participate in after-hours or on-call support when required. Required Skills and Qualifications: - Intermediate to high-level proficiency in SQL, including writing complex queries, using joins, performing data manipulation (INSERT, UPDATE, DELETE), and handling data efficiently. - Familiarity with job management and task automation tools. - Basic understanding of Microsoft Azure and cloud-based services. - Strong analytical and problem-solving skills with attention to detail. - Good communication skills to interact with both technical and non-technical stakeholders. - Ability to work independently and collaboratively within a team. - Experience with job scheduling and monitoring tools is a plus. - Willingness to work in shifts or provide after-hours support as needed.