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About the role
Roles & Responsibilities Design, develop, and maintain SmartComm correspondence templates and document solutions. Configure and customize customer communication workflows using Smart Communications CCM. Implement business requirements for policy letters, statements, notices, and customer correspondence. Develop and support PDF generation and document composition solutions. Perform template enhancements, compliance-driven updates, and production fixes. Analyze incidents and provide L2/L3 production support. Troubleshoot document generation, batch-processing, and integration issues. Collaborate with business analysts, QA teams, and client stakeholders. Participate in release management, deployment, and post-production support activities. Support migration projects from legacy CCM platforms such as xPression, Documaker, or other correspondence systems. Ensure adherence to SDLC, change management, and documentation standards. Experience: 4-7 Years Location: Open across Tech Mahindra locations
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