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About the role
We are looking for a skilled associate with good knowledge of SQL and Linux. The associate will be responsible for diagnosing and resolving customer reported issues ensuring minimal downtime and a high level of customer satisfaction. Analyze logs and databases using SQL to investigate and solve problems to ensure seamless performance across workflows. Use Linux command line tools to monitor system health and access logs. Collaborate with internal and external teams to escalate and resolve complex issues. Document solutions and create knowledge base articles for future reference. Complete Issue resolution within delivery timelines. Coordinates and documents Root Cause Analysis (RCA) or Reason for Outage (RFO) on outages/chronic outages. Roles and Responsibilities: - Bachelor's degree in computer science, Information Technology, Telecommunications, MCA, BCA or a related field. Excellent knowledge of SQL, UNIX – ability to write queries, analyze data, and perform data extraction. Strong knowledge of Linux/Unix environments – file systems, processes, permissions, log analysis. Good troubleshooting skills and ability to think critically under pressure. Ability to work in a fast-paced, 24/7 support environment (on-call rotation may be required). Ability to discuss problems at a technical level with Developers and Designers. Good Communication skills. Excellent customer service skills. Ready to work in rotational shifts. Ready to work from office. Salary: 2.6 LPA
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