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About the role
Experience - 10+ years Location - Mumbai For IBM hardware installation and configuration: - Have an understanding of IBM mainframes, enterprise class I/O device operation and their hardware physical layouts. - Familiarity with IBM HMC architecture and their configuration and operation with IBM mainframe hardware. - A detailed knowledge of IBM Ficon channel configuration, operations - An in-depth knowledge of IBM virtual tape operation along with IBM Virtual tape grid concepts. - Knowledge of IBM mainframe OSA adapters and a basic knowledge of TCPIP and networking practices. - Create Ficon and OSA cabling diagrams for AmEx DCI staff to use in cabling up mainframe infrastructure. - Provide Ficon port layout information to IBM Configuration management for their use in creating the IOCDS. - Create RFCs (Changes) for hardware installs, upgrades and removals as needed. - Work with AmEx facilities and DCI staff to receive and place hardware on the raised floor. - Update IBMs CMDB asset tracking database with information on local assets. For incident, change control and problem tracking: - Be familiar with a change and incident management tracking system ( AmEx uses ServiceNow). - When on call be prepared to logon and accept an incident within 15 -30 min. During onsite shift hour - Join AmEx emergency bridge calls as needed to help determine system operation issues and help resolve operational issues. - For channel interface errors be able to diagnose which device or CPU path is having issues by examining system path and device messages. - Work with mainframe operations to place paths and or devices offline/ online as needed to stabilize system operation. - Using CPU and Ficon directors logs and test output determine where the problem lies, create a change and schedule - IBM service and AmEx DCI staff to make the repairs. - Work with service personnel when equipment has issues and calls home to open changes and schedule service. .