ServiceNow Developer / ITSM & ITOM (Discovery, CMDB, Service Mapping)

Greetings from Maneva! Job Description Job Title - ServiceNow Developer ITSM & ITOM (Discovery, CMDB, Service Mapping) .Experience - 7 - 12 Years Location - Bangalore Notice - Immediate to 30 days Requirements: We are seeking a highly skilled ServiceNow Developer with strong expertise in ITSM and ITOM modules including Discovery, CMDB, and Service Mapping. The role involves designing and implementing end-to-end service management and operations solutions, ensuring visibility, reliability, and automation across enterprise IT infrastructure. The candidate will play a key role in CMDB governance, service mapping, and integration of monitoring tools for proactive operations. Key Responsibilities - Design and develop ITSM modules (Incident, Problem, Change, Request, Service Catalog). - Implement and manage ITOM modules including Discovery, CMDB, and Service Mapping. - Configure and maintain Discovery schedules, probes, sensors, and patterns. - Develop and maintain CMDB data model, relationships, and governance policies. - Implement Service Mapping (top-down and tag-based approaches). - Integrate monitoring/event tools with ServiceNow (Event Management). - Develop automation using Flow Designer and Integration Hub. - Customize workflows, UI policies, and business rules. - Perform data reconciliation and CMDB health improvements. - Support testing, upgrades, and production issues. - Collaborate with architects, stakeholders, and infrastructure teams. Skills & Qualifications - Strong experience in ITSM development. - Hands-on expertise in ITOM (Discovery, CMDB, Service Mapping). - Robust understanding of CMDB data model and CSDM framework. - Experience in configuring probes, sensors, and discovery patterns. - Proficiency in JavaScript, Glide APIs, Flow Designer. - Experience with REST/SOAP integrations and MID Server. - Knowledge of ITIL processes and service lifecycle. Preferred Skills - Experience with Event Management and AIOps. - Exposure to cloud discovery (AWS, Azure, GCP). - Knowledge of Performance Analytics and dashboards. - DevOps and CI/CD integration experience. - Understanding of infrastructure monitoring tools (Dynatrace, SolarWinds, etc.) Certifications - ServiceNow Certified System Administrator (CSA) Mandatory. - Certified Implementation Specialist ITSM Preferred - Certified Implementation Specialist ITOM Mandatory. - ServiceNow Certified Application Developer (CAD) Good to have. Prerequisites - Bachelors degree in Computer Science / IT or related field. - 58 years of ServiceNow development experience. - Minimum 3+ years of ITOM (Discovery/CMDB/Service Mapping) experience. - Strong understanding of enterprise IT infrastructure. - Experience working in Agile environments. Soft Skills - Strong analytical and troubleshooting skills. - Excellent communication and stakeholder management. - Ability to work in cross-functional teams. - Proactive and solution-oriented mindset. Greetings from Maneva! Job Description Job Title - ServiceNow Developer ITSM & ITOM (Discovery, CMDB, Service Mapping) .Experience - 7 - 12 Years Location - Bangalore Notice - Immediate to 30 days Requirements: We are seeking a highly skilled ServiceNow Developer with strong expertise in ITSM and ITOM modules including Discovery, CMDB, and Service Mapping. The role involves designing and implementing end-to-end service management and operations solutions, ensuring visibility, reliability, and automation across enterprise IT infrastructure. The candidate will play a key role in CMDB governance, service mapping, and integration of monitoring tools for proactive operations. Key Responsibilities - Design and develop ITSM modules (Incident, Problem, Change, Request, Service Catalog). - Implement and manage ITOM modules including Discovery, CMDB, and Service Mapping. - Configure and maintain Discovery schedules, probes, sensors, and patterns. - Develop and maintain CMDB data model, relationships, and governance policies. - Implement Service Mapping (top-down and tag-based approaches). - Integrate monitoring/event tools with ServiceNow (Event Management). - Develop automation using Flow Designer and Integration Hub. - Customize workflows, UI policies, and business rules. - Perform data reconciliation and CMDB health improvements. - Support testing, upgrades, and production issues. - Collaborate with architects, stakeholders, and infrastructure teams. Skills & Qualifications - Strong experience in ITSM development. - Hands-on expertise in ITOM (Discovery, CMDB, Service Mapping). - Robust understanding of CMDB data model and CSDM framework. - Experience in configuring probes, sensors, and discovery patterns. - Proficiency in JavaScript, Glide APIs, Flow Designer. - Experience with REST/SOAP integrations and MID Server. - Knowledge of ITIL processes and service lifecycle. Preferred Skills - Experience with Event Management and AIOps. - Exposure to cloud discovery (AWS, Azure, GCP). - Knowledge of