Junior IT Technician

As an IT Support Specialist, your role involves maintaining the organization's technology infrastructure and acting as the primary point of contact for employees or clients, providing first-to-third-level technical assistance. Your daily duties will include troubleshooting hardware and software faults, setting up workstations, and resolving network or system issues. Key Responsibilities: - Provide technical assistance by offering direct or remote support to resolve software, hardware, and network issues. - Install, configure, and maintain laptops, desktop workstations, printers, and operating systems. - Set up user accounts, manage permissions, and assist with employee onboarding and offboarding. - Log, track, and manage incoming support requests using IT ticketing systems (e.g., Jira, ServiceNow). - Keep detailed records of technical issues and resolutions for future reference and knowledge base updates. - Escalate complex L2/L3 problems or specialized issues to senior IT personnel or external hardware/software vendors. Essential Skills & Qualifications: - Proficiency in troubleshooting Windows, macOS, or Linux, and managing networks (LAN, WAN, VPN). - Exceptional verbal and written communication skills to explain technical fixes to non-technical users. - Strong analytical abilities to diagnose root causes of hardware or software failures. - Patience, empathy, and a strong customer-first mindset. The company offers a monthly salary range of 18,000.00 to 22,000.00 and the work location is in person. As an IT Support Specialist, your role involves maintaining the organization's technology infrastructure and acting as the primary point of contact for employees or clients, providing first-to-third-level technical assistance. Your daily duties will include troubleshooting hardware and software faults, setting up workstations, and resolving network or system issues. Key Responsibilities: - Provide technical assistance by offering direct or remote support to resolve software, hardware, and network issues. - Install, configure, and maintain laptops, desktop workstations, printers, and operating systems. - Set up user accounts, manage permissions, and assist with employee onboarding and offboarding. - Log, track, and manage incoming support requests using IT ticketing systems (e.g., Jira, ServiceNow). - Keep detailed records of technical issues and resolutions for future reference and knowledge base updates. - Escalate complex L2/L3 problems or specialized issues to senior IT personnel or external hardware/software vendors. Essential Skills & Qualifications: - Proficiency in troubleshooting Windows, macOS, or Linux, and managing networks (LAN, WAN, VPN). - Exceptional verbal and written communication skills to explain technical fixes to non-technical users. - Strong analytical abilities to diagnose root causes of hardware or software failures. - Patience, empathy, and a strong customer-first mindset. The company offers a monthly salary range of 18,000.00 to 22,000.00 and the work location is in person.