Source description
About the role
Responsibilities: Provide L1/L2 support for the Manifest it platform during night hours (India time).Monitor alerts, logs, and incidents; perform initial triage and escalate as required.Execute standard operating procedures, health checks, and routine maintenance tasks.Document issues and resolutions for knowledge base updates.Coordinate with engineering teams for timely resolution of critical issues. Requirements: 2+ years of experience in technical support or operations.Familiarity with cloud platforms (AWS/GCP/Azure) and Kubernetes basics preferred.Good understanding of logs, monitoring tools, and incident workflows.Strong communication and problem-solving skills.Willingness to work night shifts from India. Responsibilities: Provide L1/L2 support for the Manifest it platform during night hours (India time).Monitor alerts, logs, and incidents; perform initial triage and escalate as required.Execute standard operating procedures, health checks, and routine maintenance tasks.Document issues and resolutions for knowledge base updates.Coordinate with engineering teams for timely resolution of critical issues. Requirements: 2+ years of experience in technical support or operations.Familiarity with cloud platforms (AWS/GCP/Azure) and Kubernetes basics preferred.Good understanding of logs, monitoring tools, and incident workflows.Strong communication and problem-solving skills.Willingness to work night shifts from India.