Non IT Support Trainee

Job Summary We are looking for enthusiastic and motivated Support Trainees to join our Technical Support team. The trainee will receive hands-on training in troubleshooting hardware, software, networking, and customer support. This role is ideal for fresh graduates who are eager to build a career in IT Technical Support. Key Responsibilities Provide first-level technical support to customers via phone, email, chat, or remote access.Identify and troubleshoot basic hardware and software issues.Install and configure Windows operating systems, applications, and drivers.Assist in diagnosing desktop, laptop, and peripheral device issues.Resolve basic network connectivity issues (LAN, Wi-Fi, IP Configuration).Guide customers through troubleshooting steps.Log and update customer issues in the ticketing system.Escalate complex technical issues to senior support engineers.Assist in software deployment and system configuration.Learn and follow standard operating procedures (SOPs).Maintain accurate documentation of support activities.Participate in product and technical training sessions.Eligibility Freshers are encouraged to apply.BCA, B.Sc. (IT/Computer), MCA, Diploma in IT/Computer Engineering, BE/B.Tech (IT/CE), or equivalent.Candidates with basic computer hardware and networking knowledge are preferred.Required Technical Knowledge Computer Hardware FundamentalsWindows 10/11 Installation & TroubleshootingBasic Linux knowledge (Preferred)MS OfficeControl Panel & Device ManagerIP Address, DNS, DHCP, LAN/WAN BasicsInternet & Browser TroubleshootingPrinter Installation & TroubleshootingRemote Support Tools (AnyDesk/Remote Desktop)Basic Software Installation & ConfigurationSkills Required Strong analytical and troubleshooting skillsGood verbal and written communicationCustomer-focused attitudeWillingness to learn new technologiesTeam player with a positive attitudeAttention to detailTime management skillsPreferred Certifications (Optional) Microsoft FundamentalsCisco CCNA (Basic)CompTIA A+Google IT Support CertificateTraining & Career Growth Structured on-the-job technical training.Exposure to real-time customer support and troubleshooting.Opportunity to work with experienced technical professionals.Performance-based career growth to Product Support Engineer (L1) after successful completion of the training period.Compensation: 15,000.00 per month Work Location: In person Job Summary We are looking for enthusiastic and motivated Support Trainees to join our Technical Support team. The trainee will receive hands-on training in troubleshooting hardware, software, networking, and customer support. This role is ideal for fresh graduates who are eager to build a career in IT Technical Support. Key Responsibilities Provide first-level technical support to customers via phone, email, chat, or remote access.Identify and troubleshoot basic hardware and software issues.Install and configure Windows operating systems, applications, and drivers.Assist in diagnosing desktop, laptop, and peripheral device issues.Resolve basic network connectivity issues (LAN, Wi-Fi, IP Configuration).Guide customers through troubleshooting steps.Log and update customer issues in the ticketing system.Escalate complex technical issues to senior support engineers.Assist in software deployment and system configuration.Learn and follow standard operating procedures (SOPs).Maintain accurate documentation of support activities.Participate in product and technical training sessions.Eligibility Freshers are encouraged to apply.BCA, B.Sc. (IT/Computer), MCA, Diploma in IT/Computer Engineering, BE/B.Tech (IT/CE), or equivalent.Candidates with basic computer hardware and networking knowledge are preferred.Required Technical Knowledge Computer Hardware FundamentalsWindows 10/11 Installation & TroubleshootingBasic Linux knowledge (Preferred)MS OfficeControl Panel & Device ManagerIP Address, DNS, DHCP, LAN/WAN BasicsInternet & Browser TroubleshootingPrinter Installation & TroubleshootingRemote Support Tools (AnyDesk/Remote Desktop)Basic Software Installation & ConfigurationSkills Required Strong analytical and troubleshooting skillsGood verbal and written communicationCustomer-focused attitudeWillingness to learn new technologiesTeam player with a positive attitudeAttention to detailTime management skillsPreferred Certifications (Optional) Microsoft FundamentalsCisco CCNA (Basic)CompTIA A+Google IT Support CertificateTraining & Career Growth Structured on-the-job technical training.Exposure to real-time customer support and troubleshooting.Opportunity to work with experienced technical professionals.Performance-based career growth to Product Support Engineer (L1) after successful completion of the training period.Compensation: 15,000.00 per month Work Location: In person