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About the role
Role & responsibilities About the Role We are seeking a technically minded Data Analyst with hands-on coding experience (SQL) to join our Customer Operations Analytics team. This is not a standard Excel reporting or MIS role. You will work directly with complex cloud database structures (Google Cloud Platform/BigQuery), visualization platforms (Looker/PowerBI), and contact center telephony systems (Genesys) to model data, automate reports, and analyze customer journeys. Key Responsibilities Data Querying & Modeling: Write clean, optimized SQL queries (joins, aggregations, window functions) to extract and transform large datasets. Dashboarding & Visualization: Build, maintain, and enhance interactive dashboards in Looker, PowerBI, or Tableau. Telephony & Journey Analytics: Analyze Genesys contact center data, call performance metrics, and customer journey touchpoints. Process Automation: Automate manual reporting tasks and build self-serve data models for operational leaders. Data Governance: Audit data quality, troubleshoot logic errors, and ensure accuracy across operational metrics. Key Requirements (Must-Have Criteria) Technical Skills: Advanced proficiency in SQL is mandatory. Tooling Experience: Hands-on experience building reports in Looker, Power BI, or Tableau. Analytics Experience: Minimum 1 to 4 years in a technical Data/Operations Analyst role (BPO, ITeS, or Tech environment preferred). Educational Background Graduate in Computer Science, Data Analytics, Mathematics, Statistics, or an engineering/analytical field. ls Hands-on experience with Google Cloud Platform (GCP), BigQuery, or LookML. Prior exposure to Genesys cloud telephony data or contact center metrics. Mandatory / Core Skills: Strong coding skills, particularly SQL. Preferred Tech Stack: Google Cloud Platform (GCP), BigQuery, Looker, LookML, and Genesys platform data If Interested pls mail @sarita@markmakers.co.in OR Call at 9811337302 .