FLEX Senior Manager, Product Manager

JOB SUMMARY

The FLEX Senior Manager, Product Manager for Marriott Digital Services (MDS) Salesforce Commercial Performance is responsible for defining the product vision, roadmap, and delivery of Salesforce capabilities that enable one of Marriott Digital Services’ Commercial Performance platforms. This role owns end to end product strategy for an assigned Salesforce community, translating business priorities across Commercial Services teams and other enterprise organizations into well-defined requirements and prioritized backlogs that deliver measurable value. A key emphasis of this position is proven experience leading large-scale, enterprise implementations that activate Salesforce solutions for operational efficiency and enhanced user experience.

The FLEX Senior Manager, Product Manager serves as the primary liaison between business stakeholders and technical teams, balancing strategic product ownership with hands on business analysis. This role partners closely with Salesforce Administrators, developers, and delivery teams to support both run the business needs and long term platform evolution—ensuring solutions are scalable, intuitive, and aligned to MDS’s growth strategy. As the single point of accountability for the product, the FLEX Senior Manager, Product Manager ensures Salesforce operates as a connected, user centered system that supports service discovery, enrollment, execution, customer engagement, and performance visibility.

Marriott Digital Services (MDS) operates within Commercial Performance using an agency like, centralized delivery model, providing hotels with comprehensive digital activation services across disciplines such as SEO, content, merchandising, analytics, and paid media, as well as digital products including HWS Discovery Pages, Outlet Sites, and custom hotel solutions. This role reports to the Director, MDS Systems and plays a critical role in scaling Salesforce as the foundation for a global, standardized, yet flexible Commercial Services platform.

CANDIDATE PROFILE

Education and Experience

Required

Bachelor’s degree preferred; 10+ years of relevant work experience required in lieu of Bachelor’s degree

6+ years working as a Product Owner, Business Analyst, Product Manager, or similar role supporting business systems or digital platforms

Strong experience owning backlogs, writing user stories, and partnering with technical delivery teams

Practical understanding of Salesforce Service Cloud and Experience Cloud concepts, like objects and flows

Proven ability to align diverse stakeholders around a shared product vision

Excellent communication skills and comfort working in a matrixed organization

Preferred

Strong organizational skills with the ability to manage priorities, dependencies, and deadlines

Familiarity with Agile/Scrum delivery models

Comfortable working in a fast‑paced, evolving environment and navigating ambiguity

CORE WORK ACTIVITIES

Product Ownership & Strategy

Own one or more Salesforce product areas (e.g., Commercial Services website, mPortal, etc.)

Define and maintain the product vision, roadmap, and backlog in alignment with MDS and Commercial Performance priorities

Establish clear success metrics related to adoption, efficiency, and business impact

Business Analysis & Requirements

Elicit, analyze, and document business requirements through stakeholder interviews, case intake, and process reviews

Translate business needs into clear user stories, acceptance criteria, and functional specifications for development teams

Map current‑state and future‑state processes, identifying gaps, dependencies, and opportunities for automation

Ensure requirements are well‑scoped, prioritized, and feasible within Salesforce capabilities and governance standards

Backlog & Delivery Management

Maintain a prioritized backlog, ensuring work is sequenced to maximize value and minimize risk

Lead backlog grooming, sprint planning, and refinement activities with delivery teams

Partner closely with Salesforce Administrators, Developers, and QA to clarify requirements and support timely delivery

Participate in UAT planning and execution, validating that delivered solutions meet business expectations

Stakeholder Engagement & Communication

Act as the primary point of contact for business stakeholders related to assigned product areas

Communicate roadmap updates, release impacts, and changes in a clear, structured manner

Support change management and adoption efforts by contributing to training, documentation, and rollout planning

Governance & Continuous Improvement

Ensure solutions align with Salesforce best practices, security standards, and platform governance

Identify opportunities to streamline processes, improve user experience, and reduce manual effort

Gather feedback post‑release and use insights to drive iterative improvements

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.