Senior Director, Enterprise Reliability Engineering

JOB SUMMARY

The Senior Director, Enterprise Reliability Engineering is responsible for improving the reliability, resiliency, scalability, and operational excellence of Marriott’s Data and Core technology domains. This role plays a critical part in Marriott’s reliability transformation, shifting the organization from reactive, centralized operations toward engineering-owned reliability grounded in modern Site Reliability Engineering (SRE) and DevSecOps practices. This leader serves as a catalyst for change, partnering closely with product, engineering, platform, architecture, and security teams to embed reliability throughout the software development lifecycle. Success is measured by measurable improvements in reliability outcomes, incident reduction, engineering adoption, and operational maturity rather than ownership of ticket queues or production support.

CANDIDATE PROFILE

Required:

Undergraduate degree in Engineering, Information Systems or Computer Science discipline and/or equivalent experience/certification

10+ years of senior IT leadership experience across software engineering, platform engineering, SRE, DevOps, or related disciplines with a blend of deep technical knowledge and a customer-focused mindset

8+ years leading large-scale engineering or reliability organizations

3-5 years’ experience operating and maintaining a Multi-Cloud environment

8+ years managing direct reports and Service Provider teams

Demonstrated success driving reliability transformation across multiple engineering domains

Deep understanding of cloud-native architectures, distributed systems, and modern software delivery

Proven ability to influence technical strategy and standards without direct authority

Experience defining SLOs, SLIs, error budgets, and operational maturity frameworks

Strong executive communication skills and systems thinking mindset

Preferred:

Graduate Degree in a technical discipline

3+ years experience managing Public Cloud technology stacks such as AWS, Azure, Alibaba, GCP, etc.

10+ years experience leading and engaging highly technical architecture, engineering and operations teams

10+ years of hands on technical experience in infrastructure and/or development teams

Demonstrated ability to manage a large, diverse portfolio of technologies and projects, while balancing short-term goals and long-term vision

Comfortable applying a combination of qualitative and quantitative methods to define success

Expert problem solver that is to be able to solve challenges across people, process and technology

Ability to build strong relationships and network throughout the broader IT community

Experience in the security, implementation and operational support of mission critical products

Strong influencing skills and an ability to overcome barriers while driving change

Experience in researching emerging technologies and trends, standards, and products

Experience in developing technology roadmaps and strategies

Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams

Strong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise

Strong attention to detail with an ability to operate effectively across multiple priorities

ITILv4 certification

Experience operating in an Agile or SAFE framework

AWS, Azure, Oracle or similar cloud certifications

Familiarity with hospitality, travel, retail, or large-scale consumer-facing platforms

CORE WORK ACTIVITIES

Domain Reliability Strategy & Transformation

Define and execute domain reliability strategies for Data, and Core platforms

Translate enterprise reliability transformation objectives into actionable domain roadmaps

Establish service ownership models, service tiering, and reliability targets

Identify organizational, process, and technology barriers to reliability adoption and drive remediation

SRE & DevSecOps Enablement

Expand and mature embedded SRE capabilities within domain engineering teams

Drive adoption of SLOs, error budgets, production readiness, and operational excellence practices

Embed reliability considerations into architecture reviews and CI/CD pipelines

Improve deployment safety, change quality, and risk reduction

Incident Reduction, Resiliency & Learning

Lead blameless post-incident reviews and root cause analysis

Ensure systemic corrective actions that prevent repeat incidents

Promote resiliency engineering practices such as fault isolation and graceful degradation

Continuously improve incident response effectiveness and prevention

Enterprise Engineering Excellence & Automation

Promote resiliency engineering practices such as fault isolation and graceful degradation

Eliminate operational toil through automation and self-healing systems

Establish and prioritize domain reliability backlogs focused on systemic risk reduction

Increase engineering leverage through reusable reliability patterns and platforms

Advance observability maturity across metrics, logs, and traces

Enterprise Visibility & Executive Reporting

Develop and maintain executive-level reliability scorecards

Provide visibility into reliability trends, risk posture, and maturity improvements

Connect reliability outcomes to customer experience and business impact

Communicate progress, risks, and trade-offs to executive leadership

Service Provider Management

Own outcomes of the aligned Service Provider team inclusive of project delivery and operations

Make short term plans for the team to effectively utilize resources

Facilitate timely resolution of service delivery problems and minimizes the impact to clients

Managing and Conducting Human Resources Activities

Build and lead high-performing Domain Reliability Engineering teams

Develop engineering leaders with strong SRE and systems expertise

Expand global engineering capabilities, including Hyderabad

Lead vendor reduction and transition toward engineering-led reliability models

Foster a culture of accountability, learning, and continuous improvement

Interviews and hires employees.

Promotes the fair and equitable treatment of employees.

Facilitates regular, ongoing communication in department (e.g., staff meetings).

Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.

Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.

Solicits employee feedback.

Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns

Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating

Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Identifies talents of direct reports and their teams and assists with their growth and development plans.

Success Measures

Increased percentage of services operating with defined SLOs and service ownership

Reduction in repeat incidents and severity of reliability events

Improved change success rates and deployment safety metrics

Increased automation and reduction of manual operational toil

Demonstrable year-over-year improvements in reliability maturity scores

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.