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About the role
Technical Skills 23 years of handson experience in Power BI (Power BI Desktop & Service)Strong knowledge of DAX, Power Query (M), and data modeling conceptsExperience with SQL for data extraction and validationHandson experience integrating data from multiple sourcesUnderstanding of report optimization and performance tuningExperience with ETL/ELT processes (data extraction, transformation, and loading)Hands-on experience with data cleaning, shaping, and transformation using Power Query (M)Understanding of data pipelines and data refresh strategies (scheduled/incremental loads) Functional / Domain Knowledge Exposure to IT Service Management / Technical Support OperationsFamiliarity with KPIs, SLAs, incident & problem management metricsExperience working in a support or operationsdriven environment is a strong plus Good to Have Experience with ServiceNow, JIRA, Zendesk, or similar ticketing toolsBasic understanding of Azure / cloud data sourcesExposure to Power Automate or Power AppsKnowledge of Agile / ITIL processes Technical Skills 23 years of handson experience in Power BI (Power BI Desktop & Service)Strong knowledge of DAX, Power Query (M), and data modeling conceptsExperience with SQL for data extraction and validationHandson experience integrating data from multiple sourcesUnderstanding of report optimization and performance tuningExperience with ETL/ELT processes (data extraction, transformation, and loading)Hands-on experience with data cleaning, shaping, and transformation using Power Query (M)Understanding of data pipelines and data refresh strategies (scheduled/incremental loads) Functional / Domain Knowledge Exposure to IT Service Management / Technical Support OperationsFamiliarity with KPIs, SLAs, incident & problem management metricsExperience working in a support or operationsdriven environment is a strong plus Good to Have Experience with ServiceNow, JIRA, Zendesk, or similar ticketing toolsBasic understanding of Azure / cloud data sourcesExposure to Power Automate or Power AppsKnowledge of Agile / ITIL processes
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