IT Operations Manager

As the IT Operations Manager at this company, you will be responsible for overseeing and managing various aspects of IT Operations Management, including End User Support, Service Desk, Data Centre, Facility, LAN, Security, and Vendor Management. Key Responsibilities: - Oversee and manage IT operations, including End User Support, Data Centre Management, Network Operations Management, Service Desk & SLA Management, Security, and Vendor Management. - Supervise the installation, configuration, and maintenance of end user devices, networks, applications, software, and tools. - Manage a team of operations support specialists, providing coaching and training as necessary. - Define, manage, and maintain KPIs, processes, and policies to continuously improve IT Operations. - Liaise with IT and Business stakeholders to understand their needs and ensure proper resources and support for day-to-day operations. - Respond to and resolve user issues promptly. - Conduct regular audits and assessments of existing operations to identify improvement opportunities. - Ensure compliance and adherence to IT policies. - Manage procurement and maintenance of End User Computing hardware and software. - Conduct market research to identify potential vendors and stay updated on industry trends in IT Operations. Qualification Required: - BE/ BTech You should possess the following competencies and skills: - 5-8 years of experience in managing IT Operations with expertise in End User, Service Desk, Data Centre, Facility, LAN, Security, and Vendor Management. - Excellent customer-centric approach. - Strong aptitude and assertiveness. - Good presentation and communication skills. - Sound knowledge of ITSM tools. - Ability to collaborate across teams and manage multiple projects concurrently. As the IT Operations Manager at this company, you will be responsible for overseeing and managing various aspects of IT Operations Management, including End User Support, Service Desk, Data Centre, Facility, LAN, Security, and Vendor Management. Key Responsibilities: - Oversee and manage IT operations, including End User Support, Data Centre Management, Network Operations Management, Service Desk & SLA Management, Security, and Vendor Management. - Supervise the installation, configuration, and maintenance of end user devices, networks, applications, software, and tools. - Manage a team of operations support specialists, providing coaching and training as necessary. - Define, manage, and maintain KPIs, processes, and policies to continuously improve IT Operations. - Liaise with IT and Business stakeholders to understand their needs and ensure proper resources and support for day-to-day operations. - Respond to and resolve user issues promptly. - Conduct regular audits and assessments of existing operations to identify improvement opportunities. - Ensure compliance and adherence to IT policies. - Manage procurement and maintenance of End User Computing hardware and software. - Conduct market research to identify potential vendors and stay updated on industry trends in IT Operations. Qualification Required: - BE/ BTech You should possess the following competencies and skills: - 5-8 years of experience in managing IT Operations with expertise in End User, Service Desk, Data Centre, Facility, LAN, Security, and Vendor Management. - Excellent customer-centric approach. - Strong aptitude and assertiveness. - Good presentation and communication skills. - Sound knowledge of ITSM tools. - Ability to collaborate across teams and manage multiple projects concurrently.