Analyst, Associate Technology Support

Why You Belong Here At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy. We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business. Description Level 1 support during peak periods

Level 2 support – defined as: anything needing in person & remote support

Analyze software/hardware performance issues

Create, properly document, categorize, and close interactions

Appropriately escalate interactions as needed

Partner with other business groups in VS&Co. to resolve multi-layer problems

On call support: after hours and weekends as per rotation schedule

Meet or exceed 95% on Service Level Agreement (SLA)

Stay knowledgeable and keep current in the incident space

Possess general technology knowledge in the following areas: Windows 11

Mac OS 26

Microsoft Office 365

Printer

Audio/Visual

VMWare View

VPN

ServiceNow

Associate Desktop

Hardware knowledge (ex. hard drive, RAM, CPU)

Level 2 support: in person & remote support Deploy hardware

Install customized software

Project related tasks within building

Awareness and escalation of compliance and security related issues

Continue to remain educated through knowledgebase

Ability to work and build relationships at individual contributor to VP level

Influence entry level specialists

Business partnership/conduit with brands

Observations based on daily tasks

Core projects with lower complexity

Execute with direction

Make decisions to obtain SLA

Click here for benefit details related to this position. Minimum Salary: $59,300.00 Maximum Salary: $77,805.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications Ability to continuously sit, stand, or walk

Ability to bend, squat, climb stairs and lift frequently

Ability to lift and/or push up to 20 pounds frequently

Must be able to view/focus on a computer monitor for multiple hours at a time

Must be able to clearly communicate in English

May require occasional travel

Regular and punctual attendance

2-4 years related experience

High school diploma or equivalent

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act , Los Angeles Fair Chance Initiative for Hiring Ordinance , Philadelphia Fair Chance Law , San Francisco Fair Chance Ordinance , Los Angeles County Fair Chance Ordinance An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.