Manager, BizOps

Role Overview: As the Manager Site Reliability at Mastercard Open Banking, you will lead a team within a global SRE organization and play a crucial role in maintaining reliability, resilience, and compliance across the Open Banking platforms. Your responsibilities will include ensuring operational requirements are consistently embedded across the delivery lifecycle, partnering with various teams to drive process improvements, and overseeing incident response and continuous improvement efforts. Key Responsibilities: - Lead and manage an SRE team, focusing on performance management, growth, and well-being. - Maintain a strong team culture through recognition, engagement, and accountability. - Own capacity planning for BAU operations, project delivery, and development support. - Collaborate with product, engineering, and delivery teams on large, complex initiatives. - Drive and influence SRE processes, standards, and best practices globally. - Lead continuous improvement efforts in automation, CI/CD, and operational workflows. - Oversee incident response, root cause analysis, and blameless postmortems. - Improve processes to reduce manual effort, mitigate risk, and ensure team sustainability. Qualifications: - Bachelors degree in Computer Science or related field, or equivalent experience. - Proven people management experience leading engineering teams. - Strong technical background in enterprise cloud or large-scale production systems. - Experience with DevOps practices, CI/CD pipelines, and automation. - Ability to influence without direct authority across peer teams and leaders. - Familiarity with ITSM processes, risk management, and operational governance. - Strong communication, problem-solving, and stakeholder management skills. - Experience working with global, distributed teams. Note: Omitted additional details of the company as it was not present in the provided job description. Role Overview: As the Manager Site Reliability at Mastercard Open Banking, you will lead a team within a global SRE organization and play a crucial role in maintaining reliability, resilience, and compliance across the Open Banking platforms. Your responsibilities will include ensuring operational requirements are consistently embedded across the delivery lifecycle, partnering with various teams to drive process improvements, and overseeing incident response and continuous improvement efforts. Key Responsibilities: - Lead and manage an SRE team, focusing on performance management, growth, and well-being. - Maintain a strong team culture through recognition, engagement, and accountability. - Own capacity planning for BAU operations, project delivery, and development support. - Collaborate with product, engineering, and delivery teams on large, complex initiatives. - Drive and influence SRE processes, standards, and best practices globally. - Lead continuous improvement efforts in automation, CI/CD, and operational workflows. - Oversee incident response, root cause analysis, and blameless postmortems. - Improve processes to reduce manual effort, mitigate risk, and ensure team sustainability. Qualifications: - Bachelors degree in Computer Science or related field, or equivalent experience. - Proven people management experience leading engineering teams. - Strong technical background in enterprise cloud or large-scale production systems. - Experience with DevOps practices, CI/CD pipelines, and automation. - Ability to influence without direct authority across peer teams and leaders. - Familiarity with ITSM processes, risk management, and operational governance. - Strong communication, problem-solving, and stakeholder management skills. - Experience working with global, distributed teams. Note: Omitted additional details of the company as it was not present in the provided job description.