Principal BizOps Engineer

Title and Summary Principal BizOps Engineer Principal BizOps Engineer (Principal Site Reliability Engineer) Overview The Mastercard Business Operations (BizOps) organization is seeking a Principal BizOps Engineer to serve as a technical authority and operational architect across critical platforms. This role is designed for a senior individual contributor who thrives at systemlevel thinking, drives SRE, DevOps maturity at scale, and influences outcomes across programs, portfolios. As a Principal BizOps Engineer, you will operate beyond a single application or team, shaping reliability strategy, defining standards, and elevating operational excellence across Mastercards most businesscritical services. You will partner deeply with product engineering, architecture, security, and leadership to ensure platforms are designed, delivered, and operated with resilience, scalability, and customer trust at their core. If this describes you, youll feel at home here: You proactively design out operational risk rather than reacting to it. You influence without authority and lead through technical credibility and data. You see CI/CD, automation, observability, and reliability as foundational engineering disciplines, not tooling exercises. BizOps is at the forefront of Mastercards Operational Resilience evolution, driving modern tooling, standardized practices, and consistent operating models across the enterprise. Mission BizOps acts as the production readiness and operational resilience steward for Mastercard platforms. As a Principal BizOps Engineer, your mission is to embed reliability, operability, and compliance into platform design and delivery, ensuring services are: Highly available, resilient, and performant Observable, selfhealing, and automationdriven Secure, compliant, and auditable by design Operated through repeatable, scalable, lowtoil processes You will provide continuous feedback loops into engineering and product teams, ensuring lessons learned from production meaningfully improve future designs and customer experience. What We Do in BizOps We deliver this mission through: Deep incident ownership with rigorous rootcause analysis tied to business impact A shiftleft operational mindset, influencing architecture and design before code reaches production Enterprisegrade risk management, controls, and compliance oversight Standardized and streamlined support models that reduce friction for partners Bridging product intent and operational reality to deliver reliable, customercentric platforms At the Principal level, you are expected to shape these practices, not just execute them. Key ResponsibilitiesTechnical Leadership Architecture Act as a principallevel technical authority for reliability, operability, and production readiness across multiple platforms or programs. Influence system architecture, design patterns, and platform standards to improve resiliency, scalability, and fault tolerance. Partner with engineering and architecture teams during preproduction and roadmap phases to guide capacity planning, failure modeling, and launch readiness. Challenge designs constructively, advocating for operational simplicity, automation, and sustainable oncall models. Operational Excellence Reliability Own and evolve availability, latency, performance, and reliability objectives for critical systems. Lead complex production events and crossplatform investigations, reducing MTTR through systemic fixes, not workarounds. Champion blameless postmortems, ensuring remediation actions translate into measurable reliability improvements. Identify recurring failure patterns and drive engineeringled elimination of toil. DevOps, CI/CD Automation Provide leadership for CI/CD strategy, ensuring pipelines support automated validation, riskbased gating, and safe, repeatable deployments. Drive adoption of automationfirst practices across build, deploy, test, recovery, and compliance workflows. Influence DevOps standards across teams, enabling consistent, highquality software delivery at scale. Observability SelfHealing Systems Define and promote standards for monitoring, alerting, SLOs, and telemetry. Enable proactive detection, predictive alerting, and selfhealing capabilities across platforms. Ensure observability is treated as a firstclass architectural requirement, not an afterthought. Risk, Controls Compliance Partner with security, risk, and compliance teams to embed controls, auditability, and regulatory requirements into platform design and operations. Ensure operational practices meet Mastercards enterprise risk and compliance expectations across all environments. Influence, Mentorship Thought Leadership Mentor senior and junior engineers, raising the technical bar across the BizOps community. Contribute to guild initiatives, standards, whitepapers, and bestpractice guidance. Influence leaders and peers through data, experience, and clear technical narratives. Represent BizOps in crossorganizational forums as a trusted advisor on reliability and operations. Qualifications Required Bachelors degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience. Deep expertise in distributed systems, reliability engineering, and production operations. Strong foundation in algorithms, data structures, system design, and automation. Advanced troubleshooting skills across the full technology stack. Proven ability to drive decisions and outcomes in highpressure, highimpact environments. Proficiency in one or more of: Python, Go, Bash. Extensive handson experience with DevOps and observability tooling, such as(or similar tools): Git / Bitbucket Jenkins / XLR Chef, Ansible Splunk Dynatrace Demonstrated success building and scaling CI/CD pipelines with minimal manual intervention. Preferred / Deep Expertise Certificate Management, PKI, Authentication Authorization LDAP, Active Directory Services, Access Provisioning Controls, Audit, and Compliance frameworks SOAP and REST APIs and integration patterns All About You You are strategic yet handson, able to zoom out to enterprise impact and zoom in to code or configs. You operate with calm authority under pressure. You challenge the status quo with respect and data. You value sustainability, clarity, and engineering excellence. You are motivated by impact, scale, and longterm improvement, not just delivery. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines.