Senior Technical Product Manager - AI and Agentic Services

Role Overview: Mastercard, a global technology company in the payments industry, is looking for a Senior Product Manager-Technical specializing in Agentic AI. You will be part of the Business & Markets Insights (BMI) organization within the Services Business at Mastercard. Your role will involve supporting the evolution of products to include AI intelligence, focusing on Payment Performance Intelligence. You will collaborate with a team of product managers to execute the AI product strategy, manage the roadmap, shape the product platform architecture, and define technical requirements. Additionally, you will work closely with data scientists to develop Gen AI chatbot use cases and agentic services, ensuring alignment with strategic objectives. Key Responsibilities: - Support the execution of the product strategy and roadmap for AI and agentic capabilities in Payment Performance Intelligence under the guidance of senior product leaders. - Understand customer needs and translate insights into product ideas, requirements, and solutions that add value for customers. - Assist in balancing long-term product direction with immediate delivery needs by understanding the technical, competitive, and commercial context of the product. - Collaborate with engineering, data science/AI, and platform teams to ensure high-quality product delivery, including clear requirements, testing, and readiness. - Aid in backlog refinement, user story writing, dependency tracking, and release coordination. - Work with the Customer Experience team to design intuitive features that meet client needs. - Maintain alignment between business priorities and development activities through coordination and follow-up. - Support user research, discovery, and experimentation efforts to validate use cases, usability, and business value. - Contribute to go-to-market and customer enablement activities through demos, documentation, training support, and query resolution. - Develop effective working relationships across cross-functional and global stakeholder teams. Qualifications: - Understanding of product development and product management principles. - Ability to translate technical concepts into clear, actionable product requirements with guidance from senior team members. - Demonstrated ability to collaborate effectively with cross-functional teams for product and feature delivery. - Exposure to user research, customer feedback analysis, or problem discovery to enhance customer value. - Strong execution, communication, and stakeholder coordination skills. - Bachelor's degree in Computer Science, Engineering, Business, or equivalent experience. - Good to have: familiarity with AI concepts, particularly Gen AI chatbot use cases, support, or delivery. - Payments industry experience is a plus. (Note: Omitted the Any additional details of the company section as it is not present in the provided Job Description) Role Overview: Mastercard, a global technology company in the payments industry, is looking for a Senior Product Manager-Technical specializing in Agentic AI. You will be part of the Business & Markets Insights (BMI) organization within the Services Business at Mastercard. Your role will involve supporting the evolution of products to include AI intelligence, focusing on Payment Performance Intelligence. You will collaborate with a team of product managers to execute the AI product strategy, manage the roadmap, shape the product platform architecture, and define technical requirements. Additionally, you will work closely with data scientists to develop Gen AI chatbot use cases and agentic services, ensuring alignment with strategic objectives. Key Responsibilities: - Support the execution of the product strategy and roadmap for AI and agentic capabilities in Payment Performance Intelligence under the guidance of senior product leaders. - Understand customer needs and translate insights into product ideas, requirements, and solutions that add value for customers. - Assist in balancing long-term product direction with immediate delivery needs by understanding the technical, competitive, and commercial context of the product. - Collaborate with engineering, data science/AI, and platform teams to ensure high-quality product delivery, including clear requirements, testing, and readiness. - Aid in backlog refinement, user story writing, dependency tracking, and release coordination. - Work with the Customer Experience team to design intuitive features that meet client needs. - Maintain alignment between business priorities and development activities through coordination and follow-up. - Support user research, discovery, and experimentation efforts to validate use cases, usability, and business value. - Contribute to go-to-market and customer enablement activities through demos, documentation, training support, and query resolution. - Develop effective working relationships across cross-functional and global stakeholder teams. Qualifications: - Un