IT Associate

About Masters’ Union Founded in 2020, Masters’ Union is a new-age, industry-led university focused on business, technology, engineering, and entrepreneurship. Built around learning by doing, the institution combines academics with real-world projects, startup building, and global exposure, with the ambition of becoming one of the world’s top business schools and multidisciplinary universities over the next two decades. Today, Masters’ Union has nearly 3,500 students across undergraduate, postgraduate, and executive programs, with almost half being experienced professionals. Spread across nearly 5 lakh square feet in Gurgaon and Manesar, the institution houses the PwC Center for Generative AI, a Bloomberg Lab, Gurgaon’s premier maker space, AI and robotics infrastructure, advanced bioengineering workshops, and startup incubation spaces, while also expanding into areas such as bioengineering and genetic engineering. The institution is chaired by Manoj Kohli, former CEO of Bharti Airtel and former Country Head of SoftBank India. Its leadership ecosystem includes Vivek Gambhir, Pankaj Bansal, Sanjiv Bikhchandani, Amitabh Kant, and 30+ other founders, CEOs, investors, and policymakers who contribute to teaching and institution building. Masters’ Union’s flagship postgraduate program has recorded the highest average salary among MBA-equivalent programs in India, with graduates placed at firms such as Bain & Company, Boston Consulting Group, Google, and Microsoft. The institution has also built one of the country’s strongest student startup ecosystems, with 10+ students pitching on Shark Tank India and 20+ students raising external funding for their ventures, alongside several successful creators and internet entrepreneurs. About the Role We are looking for a proactive IT Associate – Hardware & Networking to provide day-to-day technical support and ensure smooth functioning of the organization's IT infrastructure. The ideal candidate will support hardware installations, network troubleshooting, and end-user IT requirements while maintaining high service standards. Specifically, this role will involve Providing end-user support for desktops, laptops, printers, scanners, projectors, and other IT quipment. Installing, configuring, and troubleshooting hardware, operating systems, and software applications. Supporting LAN, WAN, Wi-Fi, internet connectivity, and network devices. Diagnosing and resolving hardware and networking issues in a timely manner. Maintaining IT asset inventory and updating asset records. Coordinating with vendors for repairs, replacements, and maintenance activities. Assisting in server maintenance, data backups, and system updates. Setting up IT infrastructure for meetings, classrooms, and events. Performing preventive maintenance to minimize system downtime. Maintaining documentation of IT issues, resolutions, and service requests.

Ideal candidate will have Graduate in any discipline. 2–5 years of experience in Hardware & Networking. Strong knowledge of computer hardware, operating systems, and networking fundamentals. Hands-on experience with routers, switches, Wi-Fi, printers, CCTV, and biometric devices. Good understanding of Windows, macOS, Microsoft Office, and basic server administration. Excellent communication and interpersonal skills. Active, customer-focused, and extroverted personality. Strong troubleshooting, analytical, and problem-solving skills. Ability to work independently and collaboratively in a fast-paced environment.