Help Desk Analyst

Role Overview: As the First point of contact for all technical issues faced by employees, you will play a crucial role in providing technical assistance and support to employees on a daily basis. Your primary responsibilities will include responding to employee requests, troubleshooting technical issues, maintaining client interaction records, installing and maintaining computer hardware and software, and providing computer usage training to employees. Key Responsibilities: - Respond to employee requests for technical assistance promptly and effectively. - Troubleshoot and resolve technical issues faced by employees. - Maintain detailed records of client interactions and technical issues. - Install and maintain computer hardware and software as needed. - Provide training to employees on computer usage to enhance their technical skills. Qualification Required: - Bachelor's degree in Computer Science or a related field. - 0-1 year of experience in help desk support. - Excellent communication and problem-solving skills. - Proficiency with computers and software. - Ability to work independently and collaboratively as part of a team. Please note that the JD does not contain any additional details about the company. Role Overview: As the First point of contact for all technical issues faced by employees, you will play a crucial role in providing technical assistance and support to employees on a daily basis. Your primary responsibilities will include responding to employee requests, troubleshooting technical issues, maintaining client interaction records, installing and maintaining computer hardware and software, and providing computer usage training to employees. Key Responsibilities: - Respond to employee requests for technical assistance promptly and effectively. - Troubleshoot and resolve technical issues faced by employees. - Maintain detailed records of client interactions and technical issues. - Install and maintain computer hardware and software as needed. - Provide training to employees on computer usage to enhance their technical skills. Qualification Required: - Bachelor's degree in Computer Science or a related field. - 0-1 year of experience in help desk support. - Excellent communication and problem-solving skills. - Proficiency with computers and software. - Ability to work independently and collaboratively as part of a team. Please note that the JD does not contain any additional details about the company.