L1 and L2 Engineer

Qualification: Any Diploma / Graduate Minimum 1 year experience in IT Hardware Roles and Responsibilities Provide technical support/services to users at customer premises Conduct remote troubleshooting of computer problems First level hardware support for end user Troubleshooting desktop / laptop OS issues. Server management & laptop repairing Analyzing and debugging System logs / Memory Dumps / Cluster logs Support for standard software issues (Isolate system issues; diagnose standard software issues and report hardware issues to respective Supplier. Installation / configuration of e-mail clients Troubleshooting e-mail client related issues Troubleshooting issues related to standard office software (MS Office Word, Excel, PowerPoint etc.) and internet client. Remove virus from respective desktop / laptop with the antivirus software. Provide VIP support to the identified list of users Fresher / Interns can also apply Candidate should be willing to work in rotational shift Desired Candidate Profile Must have the ability to work independently. Must have excellent oral and written communication skills and be able to work effectively with all employees Strong problem-solving skills and methodical troubleshooting are required