Source description
About the role
Maintenance and troubleshooting of standard software packages. Microsoft OS, System Software, Installation and upgrades. Fault finding like MS-office / O 365 related issues resolution Problems related to the usage of the internet and emails. Maintaining Regular call Reports. Coordinate with Internal authorities/Department for IT solutions. Knowledge of Windows client and server OS troubleshooting L1 Support for network troubleshooting L1 Support for server standard roles Timely Suggestions to improve existing the IT infrastructure Maintain the asset list as per Customer Standard. Basic Troubleshooting of the internet lease line. Knowledge of server Firewall/Network security basic troubleshooting and configuration. L1 Support for standard Backup solution. Hands on experience resolving hardware board level issues Configuring BIOS settings ,BIOS upgrades Troubleshooting computer peripherals, like printers and scanners issues Setting up new computer systems Should be able to resolves issues related to Antivirus software
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