IT Administration Associate

We are seeking an IT Administrator to manage end-user devices, internal IT infrastructure, and security tools at Maxwell. This role involves laptop and peripheral provisioning, remote and on-site IT support to employees, IT asset tracking, and coordination with vendors, along with managing basic network and security configurations. The ideal candidate is hands-on, organized, and able to communicate effectively in English, Hindi, and Kannada. Requirements Asset & Device Management Set up, configure, and maintain laptops, desktops, and peripherals (monitors, docks, headsets, etc.) Install, update, and troubleshoot Windows & Linux operating systems Maintain accurate IT asset inventory and handle device assignment/return Employee IT Support Provide on-site and remote support for hardware, software, VPN, and connectivity issues Assist with user onboarding/offboarding (account setup, access rights, email, etc.) Support basic network troubleshooting within office premises Security & Systems Management Manage Firewall rules, MDM / endpoint security systems, and Zero Trust Network Access (ZTNA) tools Monitor system alerts, escalate incidents, and support internal security compliance Vendor & Coordination Coordinate with local vendors for hardware procurement, servicing, and AMC Manage repairs, warranty claims, and ensure timely follow-up Documentation Maintain SOP documentation for IT processes Log incidents, asset assignments, and maintain clear support records Must-Have-Requirements 1-3 years of experience in IT Support / IT Administration role Strong knowledge of Windows and basic Linux administration Hands-on experience with laptops/peripheral troubleshooting and networking basics Google Workspace (GWS) admin skills — user provisioning, groups, access policies Experience managing Firewall / MDM / Endpoint Security / ZTNA tools Ability to communicate clearly with non-technical users Language: Fluent in English conversational in Hindi/Kannada Nice-to-have-Requirements Basic scripting abilities (PowerShell or Bash) Familiarity with ISO27001 or other IT security compliance environments Experience documenting SOPs or IT workflows Ability to independently manage vendor follow-ups and negotiations