Technical Support & Product Specialist

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact. In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference. Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey. Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the best solutions. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences. On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family. You will be responsible for the day-to-day management, continuous improvement, and operational health of the learning technology stack that powers learner experiences and program delivery. Marketo), reporting and data flows, and custom operational tooling. You will work closely with programming teams, vendors, and firm Learning Technology colleagues to gather requirements, identify enhancement opportunities, maintain platform reliability, and coordinate delivery of technical improvements. You will help define and maintain the product roadmap for the GSR learning technology ecosystem, recommending priorities and enhancements based on user needs, operational considerations, and platform opportunities. You will help with major roadmap decisions, strategic tradeoffs, and platform evolution initiatives will be developed in partnership with and syndicated through the Learning Technology team to ensure alignment with broader firm technology strategy. You will support platform performance, resilience, integrations, security, and vendor-orchestrated delivery while partnering across program teams, firm functions, and external providers to deliver a high-quality learner experience at scale. You will help define and maintain the technical product roadmap across the LMS, integrations, reporting, and operational tooling by gathering requirements, prioritizing enhancements, evaluating technical solutions, identifying automation and process improvement opportunities, assessing risks and dependencies, and contributing recommendations for future platform capabilities in partnership with the Learning Technology Product Manager. You will serve as the day-to-day steward of the GSR learning technology ecosystem by monitoring platform health, coordinating incident response, supporting root-cause analysis, maintaining visibility into operational risks and dependencies, and driving continuous service improvement. You will support learner, program, and operational data flows by translating reporting requirements into technical solutions, improving data quality and reporting usability, and partnering with stakeholders to deliver actionable insights. You will manage day-to-day platform operations, including configuration, integrations, release coordination, change management, troubleshooting, automation, documentation, and lightweight technical enhancements while improving platform maintainability and supporting adoption of new capabilities. You will serve as the primary day-to-day contact for technology vendors by coordinating issue resolution, managing vendor-delivered enhancements, monitoring service performance, supporting sourcing and renewal decisions, and ensuring alignment with firm technology governance, architecture, and security standards. University degree or equivalent practical experience; 5+ years of experience in technical product management, platform operations, enterprise systems, learning technology, or a closely related field Experience supporting business-critical SaaS platforms, integrations, and enterprise technology ecosystemsWorking knowledge of LMS technologies, APIs, SSO/SAML, CRM/marketing automation integrations, data pipelines, reporting platforms, and cloud-based systemsExperience with platforms such as Docebo, Marketo, AWS, Domo, Tableau, Power BI, Snowflake, or comparable technologiesExperience managing external vendors and service providers against SLAs, KPIs, roadmaps, budgets, and security/compliance expectationsProduct management skills, including requirements gathering, backlog management, roadmap planning, and cross-functional coordinationStrong technical aptitude with experience supporting platform operations, integrations, automation, reporting workflows Yo