Site Reliability Engineering, Senior

Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. The Role and Team The Site Reliability Engineering organization at Medallia brings together the infrastructure and applications that power a highly reliable global SaaS platform. As a Senior Site Reliability Engineer, you will play a key role in designing, operating, and evolving the platforms and services that power Medallia's global production environment. You will work across engineering teams to improve reliability, scalability, performance, and operational maturity while driving automation and platform improvements at scale. This role is expected to provide technical leadership, influence engineering best practices, and help shape the future direction of our cloud-native infrastructure and operational strategy. We are looking for engineers who think beyond day-to-day operations and continuously seek ways to increase engineering leverage. Successful candidates will act as force multipliers by building automation, self-service capabilities, platform solutions, and AI-assisted workflows that enable teams to operate more efficiently and reliably at scale. Please note this role participates in a rotating on-call schedule supporting production systems and services. Engineering Leverage At Medallia, we believe great engineers amplify the impact of themselves and those around them. Successful Senior SREs build systems, platforms, standards, and automation that enable multiple teams to move faster, operate more reliably, and scale efficiently. As AI capabilities continue to evolve, Senior SREs are expected to evaluate, adopt, and promote AI-assisted engineering practices that improve productivity, accelerate delivery, and reduce operational burden across the organization. This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time. Responsibilities Design, build, and operate highly available, scalable, and secure production platforms.Partner with software engineering teams to improve application reliability, scalability, performance, and operational readiness.Lead complex incident investigations, root cause analyses, and reliability improvement initiatives.Design and implement automation, self-service capabilities, and platform solutions that reduce operational toil.Leverage AI-assisted engineering tools and automation platforms to accelerate troubleshooting, improve productivity, and reduce operational overhead.Identify opportunities to streamline operational processes through automation, AI-enabled workflows, and platform engineering practices.Drive adoption of SRE principles, reliability standards, and operational best practices across engineering organizations.Develop and maintain infrastructure-as-code, deployment automation, and operational tooling.Support and improve CI/CD and GitOps-based deployment workflows.Design observability strategies using monitoring, logging, tracing, and alerting platforms.Participate in architecture reviews and provide guidance on scalability, resiliency, and operational excellence.Mentor junior engineers and contribute to the technical growth of the broader engineering organization.Act as a force multiplier by creating reusable solutions, self-service capabilities, and engineering standards that increase the effectiveness of multiple teams.Drive adoption of AI-assisted engineering workflows and operational automation across the organization.Drive engineering leverage initiatives that improve the productivity, reliability, and effectiveness of multiple engineering teams.Influence the broader engineering organization through platform thinking, standardization, and operational simplification. Qualifications Minimum Qualifications 5+ years of experience leading reliability, platform engineering, infrastructure, or cloud operations initiatives in production environments.Demonstrated experience operating and supporting large-scale production environments.Demonstrated experience with Kubernetes and containerized workloads in production environments.Demonstrated experience with cloud infrastructure platforms such as AWS, OCI, or GCP.Demonstrated Linux systems administration and troubleshooting skills.Demonstrated experience developing automation and Overvi