Assistant Manager – HR

HR Systems Ownership (SuccessFactors & HR Tech Stack) ● Lead the implementation and management of SAP SuccessFactors modules (implementation, configuration, enhancements, and adoption) ● Act as the functional and technical owner of the HR tech stack (HRMS, LMS, integrations) ● Continuously evaluate and improve system architecture to ensure scalability and efficiency ● Troubleshoot issues hands-on and drive resolution with vendors/IT teams

AI-Driven HR Transformation ● Identify and implement AI use cases in HR (e.g., predictive analytics, chatbot automation, intelligent workflows) ● Leverage AI tools to improve decision-making, employee experience, and operational efficiency ● Experiment with emerging tools (preferably LLMs like Gemini, ChatGPT, etc.) and translate them into real HR applications ● Drive a culture of AI-first thinking within HR operations

Problem Discovery & Solutioning (User-First Approach) ● Go beyond stated requirements to identify root problems and inefficiencies ● Apply first-principles thinking to redesign HR processes ● Build solutions with a strong focus on employee experience and usability ● Partner with stakeholders to deeply understand pain points and translate them into scalable tech solutions

HR Analytics & Data Intelligence ● Build advanced dashboards, reports, and predictive models for HR metrics (attrition, hiring funnel, performance, enps) ● Work with large datasets, including data extraction, transformation, and analysis ● Enable data-driven decision-making across HR and leadership teams ● Bring storytelling into data, convert insights into actionable narratives

Automation & Workflow Optimization ● Identify and eliminate manual processes through end-to-end automation ● Build workflows using tools like Power Automate, Zapier, scripting (Python/SQL), or similar ● Design self-serve HR solutions for employees and managers ● Continuously improve turnaround time, accuracy, and scalability of HR operations

Integrations & API Management ● Design and manage system integrations between tools ● Work with APIs, webhooks, and middleware tools for seamless data exchange ● Collaborate with other BUs, such as IT, Finance, InfoSec, and CREWS to ensure robust, secure, and scalable integrations

Governance, Risk & Compliance ● Ensure compliance with ITGC (IT General Controls) and audit frameworks ● Maintain strong controls around data privacy, access management, and system integrity ● Support internal and external audits with proper documentation and system readiness

Stakeholder Collaboration & Enablement ● Work closely with HR, IT, Finance, InfoSec, and CREWS teams. ● Translate business needs into technical and system solutions ● Drive adoption through training, documentation, and change management